Technical Product Manager Observability Engineering
Technical Product Manager Observability Engineering
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Job Description
What youll be doing
Experian IT Services (EITS) is the centralized technology organization that globally supports all of Experian. Our organization is comprised of about 2000 employees across the globe supporting and improving our businesscritical IT environment/ecosystem. Experian IT Services includes Infrastructure Services Cyber & Information Security and Enterprise Architecture. We drive growth through reusable technology providing quicker time to market for solutions increased productivity and a more secure environment
Experian is the leading global information services company providing data and analytical tools to our clients around the world. We have always believed that data has the potential to transform lives and create a better tomorrow. We are transforming data into something meaningful: helping businesses to manage credit risk preventing fraud targeting marketing offers and automating decision making. We have been named one of the Worlds Most Innovative Companies by Forbes for 3 years in a row. Experian has operated at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale
As an Techincal Product Manager for Observability youll assist in delivering product experiences that enable our customers to monitor troubleshoot and analyze their software applications. You will work closely with business units engineering and other crossfunctional teams to help define and execute on the roadmap for our core observability capabilities including alerting dashboarding search and analytics.
You will work with a highly technical internal customer base made up of Experians engineers operations staff and SREs across various software engineering teams; you will collaborate with vendors to influence their roadmap as well as owning the roadmap for internal tools; and youll use your technical expertise to guide influence and collaborate with builders right across the company.
This is an exciting opportunity to learn the craft of product management while working on a cuttingedge observability solution.
The ideal candidate is:
- Excited by new technology: you use it you like to learn about it ideally in your past you built it;
- Cloud enthusiast: you have expertise in or are excited about cloud services and the future of software development and deployment;
- Energized by engineers: youre in your comfort zone working with engineers you understand and empathize with their challenges and can communicate with engineers on their level;
- A productmanagement expert: you enjoy building product strategies and business cases then drilling down to execution metrics thoughtfully prioritizing and delivering;
- An excellent communicator: you understand the importance of storytelling and you enjoy continuously improving your communication skills; and
- Comfortable working in the gray space: you are comfortable working through ambiguity and change management and enjoy turning undefined space into a clear vision and execution.
Summary of Primary Responsibilities
- Taking a customerfocused datadriven approach to defining executing and delivering a product roadmap and product strategy.
- Contributing to the design of Experians observability and monitoring strategy and then executing on that strategy to improve our engineer and SRE experience.
- Working with highly technical customers of a large platform at the center of the company.
- Engaging our engineer customers directly through a variety of channels serving as the voice of the customer internally identifying new capabilities defining product features and working closely with development teams to get features incorporated.
- Collaborate across engineering operations SRE finance and executive teams to bring product to fruition.
- Participate in the product development lifecycle including user testing beta programs and product launches.
- Operationalizing product metrics for the products you own tracking user adoption and building the business case for new investment
- Help with creating product documentation release notes and training materials for customers and internal teams.
- Build and maintain relationship with the vendors and fulfill the vendor management controls
- Train and mentor engineers on observability best practices
Qualifications :
- Bachelors degree in Computer Science Engineering or a related field. Masters degree preferred.
- Proven experience (5 years) working as a Technical Product Manager or similar role with a focus on observability monitoring or related domains.
- Deep understanding and handson experience with observability as code and observability tools such as Splunk DynaTrace Grafana.
- Strong knowledge of hybrid cloud monitoring principles.
- Excellent communication skills with the ability to effectively collaborate with crossfunctional teams and articulate complex technical concepts to both technical andnontechnical stakeholders.
- Proven track record of successfully leading product initiatives from concept to launch with a strong emphasis on customer satisfaction and business impact.
- Experience working in agile development environments and familiarity with agile methodologies.
Additional Information :
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
