Customer Success Manager
Customer Success Manager
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Job Description
The Customer Success Manager plays a crucial role in ensuring that customers achieve their desired outcomes while using a companys products or services. In this role you will manage customer onboarding act as a spokesperson for our organization assist the customer organize and guide periodically the services review to the Clients propose new services for crossselling facilitate contact with customer support and represent the customers needs within the company. You will report to Operations Service Director.
Responsibilities:
You will guide new customers through the setup process and ensure they understand how to use the product.
You will develop relationships with customers being their main contact.
You will provide ongoing support and address any issues or concern customers may have.
Conduct product demonstrations to help customers understand the value and functionality of the product.
Gather and analyze customer feedback to improve the product and customer experience.
Identify opportunities to introduce additional products or services that may benefit the customer.
Represent the customers needs and interests within the company to ensure they are met.
Monitor and report on measurements related to customer success such as customer satisfaction and retention rates123.
Benefits
- Private health care and Tickets restaurants.
- Great compensation package and bonus plan
- Core benefits including Experian shares discount and wellness program
- Flexible work environment hybrid model of teleworking. #LIHybrid
- Flexible time off including volunteer time off personal leaves and paid holidays.
Qualifications :
5 years experience in customer success positions.
Problem solving skills.
Familiarity with the product and the ability to explain technical concepts to nontechnical users.
Analyze customer data and feedback to guide improvements.
Manage multiple customer accounts and tasks
English/Italian fluent
Additional Information :
Proud to be a Worlds Best Workplace 2024
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI work/life balance development authenticity engagement collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is awardwinning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Experian Careers Creating a better tomorrow together
Experian Careers Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
