Senior Help Desk Technician
Senior Help Desk Technician
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Salary Not Disclosed
1 Vacancy
Job Description
The Sr. Help Desk Technician is responsible for the IT Help Desk daily functions including troubleshooting help desk tickets and training help desk staff. Reporting to the Help Desk Manager.
Youll have opportunity to:
- You will ensure correct installation configuration use and maintenance of the Microsoft SCCM Platform.
- You will maintain ongoing communications with support teams regarding application issue resolution and general workstation management support.
- You will provide 3rd level support for the desktop platform.
- You will work with main platform vendors for support to resolve issues and platform strategy development.
- Coordinate release of critical updates and support Windows Servicing Model.
- SCCM Client remediation/support resolving and maintain SCCM client health on Workstations.
- Package/Troubleshooting/Support Applications Installation.
- Operating system deployment creation update and maintenance.
- Monitor Incident and Service requests to resolve or reassign to the appropriate resources to address.
- ITIL Experience of change management processes.
- Some experience with Elevated Privileged Management system (Similar to CyberArk EPM).
- Perform daily and longterm operational and strategic management of hardware and software
- Plan monitor and record hardware assets and software license to make sure they complied with vendor contracts in different software tools
- Take measures of crisis management to control all effects that may arise from client problems and complaints to avoid escalation
- Organize training and make arrangements for team member to receive training on the latest and best practices in handling help desk related issues
- Keep clean records of all activities in the help desk department and present them to management upon request for evaluation
Qualifications :
- High School Diploma or equivalent
- At least five (5) years experience performing responsibilities similar to those listed in the job description and responsibilities sections above
- Experience with application imaging
- Occasionally require after hours emergency response
- Problem analysis and resolution
- English language communication required
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical dental vision and matching 401K
- Flexible work environment ability to work remote hybrid or inoffice
- Flexible time off including volunteer time off vacation sick and 12paid holidays
#LIHybrid
Additional Information :
Our uniqueness is that we truly celebrate yours. Experians culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians strong people first approach is award winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
