Senior Customer Supply Chain Consultant
Senior Customer Supply Chain Consultant
Posted on :
25-12-2024
Employer Active
1 Vacancy
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Job Description
Your responsibilities:
- Primary customer contact for Order Intake and follow up
- Interface between customer & logistics service providers (including warehouse & transport arrangements & communication
- Orders on Hand management including back order follow up monitoring & feedback
- Support to the Sales and Accounting Teams for Accounts Receivables related to RFC & POD processing & submissions
- Handle and respond to all customer requests.
- Support business with Automation projects related to customer data processing (order placement order amendment etc)
- Coordination & monitoring of reverse logistics processes including processing of customer RFCs and Claims
- Customer 3rd Party Business coordination including processing & monitoring of battery & direct orders
- Facilitating export customer documentation & transportation processes
- Drive Business Operational Initiatives with O2C environment.
- Handling very lowlevel technical enquiries on parts availability.
- Support sales and marketing in promotional activity.
- Mentors junior staff within the department.
- Takes on additional responsibility for soft leadership topics.
- Drives key KPIs and projects.
- Is a key interface with other departments.
Qualifications :
Education:
- Degree in supply chain / logistics or related field.
- Intermediate level MS Excel
- Vast exposure and drive for digitization.
- Customs and Foreign trade exposure.
- Logistical background.
Experience and knowledge:
- Computer literate experienced in MS Office
- SAP knowledge experience is essential
- Good understanding of the supply chain processes
- Automotive parts sales experience an advantage
- Bosch Automotive product knowledge an advantage
- Strong team player.
- Mentor to others.
Your personal characteristics and skills:
- Solutions driven.
- Strong Customer Service focus.
- Fluent in English (speak read and write)
- Able to handle pressure sense of urgency
- Good communication skills telephone and email
- Pleasant nature reliable and able to mix with external parties
- Analytical and detail oriented.
- Demonstrate Leadership ability.
Additional Information :
Major Challenges:
- Dealing with harsh feedback from external parties.
- Managing stakeholder expectations internally.
- Balancing long lead time operational delivery with within the call centre environment.
- Managing tight delivery deadlines.
- Project management.
- Soft leadership topics.
- Understanding West African & Central African trade and logistical markets as it relates to Customer behaviour and logistical requirements.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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