Intern to the Network Operations Center
Intern to the Network Operations Center
Posted on :
25-12-2024
Employer Active
1 Vacancy
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Job Description
We are currently seeking a highly motivated and skilled student to join our team. As a member of our team you will have the opportunity to work with cuttingedge technologies and gain valuable experience.
Job Description:
- The primary support team responsibilities are listed as follows:
1st Level Support: - The initial point of contact for clients seeking assistance.
- Responsible for triaging and categorizing incoming support requests user and system incidents
- Provides basic troubleshooting and issue resolution.
- Escalates complex issues contacts the 3rd d level support team LNP (Local Network Partner) WAN providers.
Utilize tools such as:
- Network Node Manager i (NNMi)
- Service Management Tool (SMT)
- Jira
- Knowledge Management System (KMS)
- Gain knowledge in LAN WAN WiFi network related topics ITIL processes.
- Assist with bug and issue resolution
- Collaborate with network server storage engineers.
Qualifications :
Requirements:
- Willingness to perform primary support for WAN LAN WiFi issues
- Familiarity with IT Network basic topics (Cisco Juniper router switch)
- Knowledge of Microsoft packet Windows
- Proficiency in English language
- Good communication skills
- Team player (international environment)
If you are a student looking to gain valuable experience we encourage you to apply for this exciting opportunity
Additional Information :
What we offer:
- Paid internship based on a civillaw contract
- Hybrid work mode with the office in d
- Flexible working hours
- Prepaid LunchPass card
- Special conditions for the MultiSport Card
- Support and training to help you grow.
- A fun supportive team and a modern office.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
Key Skills
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