TECH SUPPORT VIDEO
TECH SUPPORT VIDEO
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
Ensure solution driven technical support by using troubleshooting methods such as verifying physical layer issues resolving username and password problems uninstalling/reinstalling basic software applications verification of proper hardware and software set up and assistance with navigating around application menus.
General Job Responsibilities
Working with customers/employees to identify problems and advising on the solution over the phone emails and chat.
Logging and keeping records of customer/employee queries.
Customer Request failure or complaint Log in (via all communication channel).
In case of escalation create & forward ticket to level 2
Give answers to known post/presales technical issues.
Process online Chat
Process remote Support
Escalate serious complaints according to the established complaint process.
Solve or forward configuration and application questions.
Collect log files & configuration files & data bases.
Forward non post sales Tech Support issue to related department.
Active contribution for product improvement
Perform other functions related to the position.
Qualifications :
Minimum High school diploma
Studies/knowledge in networking is a must
Technical background
Customer service & tech support skills
Advanced Operating Systems & knowledge in Windows storage or similar experience
Cisco modules knowledge is a plus.
At least 1 year of experience in Technical Support Centers.
Experience in technical support by telephone chat and email.
Experience in a critical realtime environment
Experience in network fundamental knowledge IP products
Assertive communication and empathy. Excellent oral and written communication skills.
Multitasking.
Ability to work collaboratively in a team environment.
English level B2/C1
Additional Information :
Bosch Service Solutions Costa Rica (@boschcostarica) Instagram photos and videos
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
