Customer Support Agent Automotive Norwegian Norsk
Customer Support Agent Automotive Norwegian Norsk
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Job Description
Are you passionate about technology and cars If so Bosch Service Solutions is the place for you. Here you will have the opportunity to work for a leading global motor company assisting customers who drive automobiles motorbikes or use power equipment.
You will provide assistance with questions on the product portfolio import/export procedures firstlevel technical support complaints and support with the use of the IoT technologies these vehicles are equipped with including apps. In this role you will utilize your language skills in Norwegian and English to provide outstanding customer service and support.
Your main functions will be:
Manage incoming contacts such as phone calls emails and letters from customers: This involves promptly and professionally handling all incoming communication from customers ensuring that their inquiries and concerns are addressed in a timely manner.
Provide information about products resolve client queries and explain company policies: As a customer service representative you will be responsible for providing accurate and detailed information about the companys products addressing any questions or concerns that customers may have and explaining company policies in a clear and helpful manner.
Serve as a brand ambassador and provide outstanding service to clients: As a customer service representative you will be the face of the company representing its values and commitment to exceptional service. You will strive to provide an outstanding customer experience building rapport with clients and ensuring that their needs are met with professionalism and care.
You bring the passion and well give you the training. This role includes a companypaid training of 23 weeks so you can become an expert in vehicles customer support and internal procedures.
If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience we encourage you to apply and join our dynamic and inclusive team.
Qualifications :
Core Skills/experience
Previous customer service experience is desirable but not essential
Strong problemsolving skills and ability to handle customer queries with empathy
Positive attitude and willingness to learn
People Person you enjoy working in a collaborative team environment
Tech savvy and analytical
C2 level in Norwegian Fluency in English.
Additional Information :
What we offer:
Comprehensive Training: As a member of our team youll receive extensive training equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.
Development Opportunities: Unlock your potential with diverse horizontal development paths providing avenues for growth and progression within the company.
Home Appliances: In addition to the exciting professional opportunities within our organization we are pleased to share that our employees enjoy exclusive discounts on our home appliances power tools and JUNKERS products. Furthermore as part of our BOSCHContigoMas benefit program our team members also have access to discounts offered by various international companies enhancing their overall employee experience with us.
Financial Relocation Support: For candidates not based in Barcelona we understand the challenges of relocation. Eligible candidates may receive a financial relocation package to partially coshare the costs incurred during the move. (Terms and conditions apply).
- Opportunity for hybrid working after 6 months and work abroad within the EU for up to 15 days per year.
Competitive Salary: During the recruitment process well discuss compensation details. Total salary is 22.46953 gross per year.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
