Desktop Engineer
Desktop Engineer
Posted on :
25-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
This position provides the desktop support for the first contact point for customers you will be responsible to provide prompt assistance to customers addressing a range of IT topics and issues. Besides you will ensure that software licenses and operations comply with standards.
- Perform End User Support Client Management
- Perform troubleshooting for client platform related problems.
- Respond promptly to incident investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involve in client platform implementation/upgrade project.
- Perform followup with vendor on replacement of hardware.
- Perform asset management & update asset records.
- Perform user account management (eg. Create password reset & delete)
- Perform local server administration to facilitate software distribution & patch management service.
- Manage client platform implementation / upgrade project.
- Ensure deliverables meet service level requirement. Propose and implement action plan when required.
- Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
- Submit progress reports.
Qualifications :
- Candidate with minimum Higher Nitec Diploma Certification in Computer/Electronic Engineering or equivalent discipline
- Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage.
- Computer literacy in MS Office
- Proficiency in Technology will be added advantage
- Independent resourceful resultoriented individuals with a cando attitude
Additional Information :
- Required to perform ICT Equipment Support such as troubleshooting resolving ICT equipment incidents setting up equipment.
- Carry out routine and operational scheduled work.
- Conduct annual physical stock takes for ICT equipment.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
