IT Support Engineer
IT Support Engineer
Posted on :
25-12-2024
Employer Active
1 Vacancy
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Job Description
As an IT Support Engineer the broad area of your job responsibilities will cover the following:
- Perform End User Support Client Management
- Perform troubleshooting for client platform related problems.
- Respond promptly to incident investigate & provide temporary &/or permanent resolution of incidents escalated.
- Perform service request related to client platforms.
- Monitor the agreed service level document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involve in client platform implementation/upgrade project.
- Perform followup with vendor on replacement of hardware.
- Perform asset management & update asset records.
- Perform user account management (eg. Create password reset & delete)
- Perform local server administration to facilitate software distribution & patch management service.
- Manage client platform implementation / upgrade project.
- Ensure deliverables meet service level requirement. Propose and implement action plan when required.
- Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
- Submit progress reports
Qualifications :
Ideal candidate should possess the following:
- Candidate with minimum Higher Nitec Diploma Certification in Computer/Electronic Engineering or equivalent discipline
- Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
- Computer literacy in MS Office
- Proficiency in Technology will be added advantage
- Independent resourceful resultoriented individuals with a cando attitude
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
Key Skills
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