Client Delivery Lead Telco
Client Delivery Lead Telco
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Telco is a joint initiative (created as a new Strategic Business Unit) between Singtel and NCS to help telcos address their transformation needs to evolve into future digital telcos. The aim is to help telcos improve on operational efficiency and leverage insightsdriven data to deliver enhanced customer experiences as well as to provide them enhanced capabilities to serve their enterprise customer segments. With the combined capabilities of Singtel and NCS expertise in digital and technology services the new SBU has bold ambitions to be the service provider of choice for Telcos around the Asia Pacific and Middle East in helping them to reinvent themselves.
The Client Delivery Lead ensures quality delivery of projects by Telco to our clients. He/she will support projects across the (1) Communications (Comms) and (2) Media Entertainment & Technology (MET) sectors within Telco. He/she will partner with the Client Service Leads of the two sectors to bring together Telco offerings to solve the key clients most critical business needs and bring valueadded services to ensure they succeed. The Client Delivery Lead has responsibilities that encompass managing business value establishing and maintaining professional relationships with clients and stakeholders and leading multifunctional project teams.
What will you do
You will act as the single point of contact for the key client on all project delivery and managed services delivery matters for areas in your care. Beyond projects and operational delivery matters you are also expected to:
- Develop business opportunities to solve the clients problems;
- Ideate solutions using technology and process changes;
- Create growth opportunities by considering the feasibility and sustainability of these opportunities and the core capabilities of NCS.
- Support the presales solutioning process to ensure proposed solutions are feasible and deliverable within the project parameters & available resources
- Direct the right team across different Lines of Business (LOBs) to drive revenue quality and customer satisfaction targets and ensure delivery.
- Account for the delivery services of the clients account and be involved in the delivery of the programs that you are responsible for
Qualifications :
The ideal candidate should possess:
Minimum 15 years of experience leading complex and largescale system integration projects providing consultancy to telecommunications.
- Possess broad business acumen and deep industry knowledge and can use this knowledge to develop/enhance client relationships.
- Proven track record in assuming overall responsibility and managing multimillion dollars projects in a key client industry
- Process handson knowledge vast exposure and wealth of experience within vendor and user environment coupled with a driven and selfmotivated personality.
- Ability to lead and develop longterm relationship with customers during business development and project delivery
- Deep experience in Professional Services organization setup especially in driving client engagements and delivering projects.
- Strong collaboration and teaming experience and ability to work with both senior leadership as well as operational and working level executives.
- Excellent relationship and stakeholder management skills capable of dealing with people across all levels of a large complex fastmoving organisation with constant transformation to stay market relevant.
- Degree in Engineering Computer Science or a related discipline
We are driven by our AEIOU beliefsAdventure Excellence Integrity Ownership and Unityand we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients Growing our people and Creating our future.
Together we make the extraordinary happen.
Additional Information :
Learn more about us at ncs.co and visit our LinkedIn career site.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
