Customer Service Representative - Food Nutrition Call Center Part-time Rotating
Customer Service Representative - Food Nutrition Call Center Part-time Rotating
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Job Description
The Customer Service Representative reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.
The Customer Service Representative provides scheduling registration and customer service functions at Northwestern Medicine. This position ensures that the highest level of customer service is provided to the NM workforce and any external clients.
Responsibilities:
- Department Operations:
- Answers the telephone in a courteous professional manner consistently demonstrating excellent customer service.
- Screens and directs calls that come into the department
- Takes messages and relays information accurately.
- Shows familiarity with customer base and key customer needs.
- Interacts with customers clients and clinical staff members to resolve problems/questions about services to be delivered.
- Shows familiarity with customer needs in order to schedule correct services for each service request.
- Communication and Teamwork
- Provides courteous and prompt customer service.
- Answers the telephone in a courteous professional manner directs calls and takes messages as appropriate.
- Checks for messages and returns calls.
- Demonstrates teamwork by helping coworkers within and across departments.
- Communicates effectively with others respects diverse opinions and styles and acknowledges the assistance and contributions of others.
- Communicates appropriately and clearly to physicians manager nursing staff front office staff and employees.
- Maintains a good working relationship within the department.
- Organizes time and department schedule well.
- Demonstrates a positive attitude.
- Service Excellence
- Displays a friendly approachable professional demeanor and appearance.
- Partners collaboratively with the functional areas across Northwestern Medicine in support of organizational and team objectives.
- Fosters the development and maintenance of a cohesive highenergy collaborative and qualityfocused team.
- Supports a Safety Always culture.
- Maintaining confidentiality of employee and/or patient information.
- Sensitive to time and budget constraints.
- Performs other duties as assigned.
Qualifications :
Required:
- High school graduate or equivalent.
- Strong computer knowledge data entry skills in Microsoft Excel and Word.
- 1 year of customer service preferably in a medical office setting.
- Ability to communicate clearly and effectively both orally and in writing at all levels within and outside the organization.
- Ability to work independently.
Additional Information :
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
