Bellman

Main Duties:

Administration

• Liaise with different departments for smooth and coordinated work.
• Should ensure that the team members are adhering to the Human Resource policies

Customer Service

• Responsible for handling guests luggage & greeting the guests as per guidelines & standard phrases.
• Perform all other assigned duties and adhere to Novotel standards of performance appearance and conduct

Financial

• Identify optimal cost effective use of the resources.
• Any matter which may affect the interests of ACCOR should be brought to the attention of the Management

Operational

• Ensure to possess complete and thorough product knowledge of the hotel their and the scope of services of the hotel provides.
• Ensure to handle the luggage in a courteous and efficient manner.
• Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.
• Responsible and accountable for the correct prompt and efficient handling and delivery of all guest messages and other items to guest rooms.
• Ensure that all guest queries inquiries and requests are attended to in a helpful professional yet warm and friendly manner.
• Possess knowledge of the Fire and Emergency procedures of the hotel.
• Responsible and accountable for the loading and unloading of guest luggage from guest cars.
• Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
• Responsible for transferring luggage to and from guests rooms parking area and assisting guests as necessary in a friendly professional and efficient manner.
• Ensure to convey a sense of the guests importance and project a professional environment which reflects Novotel Mumbai commitment to customer
• Responsible for providing courteous and competent services to the guests.

Personnel

• Effectively communicate any problem challenges complaints / feedback immediately to the Supervisor on duty.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to guests queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Other Duties

• Ensure cleanliness of all areas under the Front Office viz. Lobby corridors main staircase and drive away and left luggage room
• Helping other department in case of emergency.

Qualifications :

Your experience and skills include:

• Minimum 12 years of experience
• Service focused personality is essential
• customer related experience an asset
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team Your team and working environment:

Remote Work :

No

Employment Type :

Fulltime