Remote Customer Support Manager

We are seeking a highly motivated and customerfocused individual to join our team as a Remote Customer Support Manager. This is a remote position and in this role you will be responsible for providing exceptional customer service and support while also handling account receivables and collections from delinquent clients. As a key member of our organization you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.

Responsibilities:

1. Customer Support:
Respond promptly to customer inquiries via phone email or live chat addressing their concerns and providing accurate information.
Assist customers in troubleshooting product or servicerelated issues guiding them through the resolution process.
Ensure timely and effective resolution of customer complaints escalating complex issues to the appropriate departments when necessary.
Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.

2. Account Receivables and Collections:
Monitor and manage accounts receivables ensuring accurate and timely invoicing to clients.
Follow up with customers regarding outstanding payments providing friendly reminders and facilitating the collection process.
Collaborate with the finance team to resolve any billing discrepancies or disputes ensuring prompt resolution and maintaining positive client relationships.
Utilize collection software and tools to track and document all collection activities maintaining accurate and uptodate records.

3. Relationship Management:
Build and maintain strong relationships with clients serving as their primary point of contact for all customer support and accountrelated inquiries.
Proactively identify opportunities to enhance customer satisfaction and loyalty providing personalized assistance and tailored solutions.
Collaborate with crossfunctional teams including sales and product development to address customer needs and improve overall customer experience.

Qualifications:

High school diploma or equivalent; bachelors degree preferred.
Previous experience in customer support or a related field is highly desirable.
Strong communication skills both written and verbal with the ability to effectively convey complex information to customers.
Excellent problemsolving and decisionmaking abilities with a keen attention to detail.
Proficiency in using customer support software and tools.
Familiarity with accounting principles and practices is a plus.
Ability to work independently and in a teamoriented environment.
Exceptional time management and organizational skills with the ability to prioritize tasks effectively.

Qualifications :

High school diploma or equivalent; bachelors degree preferred.
Previous experience in customer support or a related field is highly desirable.
Strong communication skills both written and verbal with the ability to effectively convey complex information to customers.
Excellent problemsolving and decisionmaking abilities with a keen attention to detail.
Proficiency in using customer support software and tools.
Familiarity with accounting principles and practices is a plus.
Ability to work independently and in a teamoriented environment.
Exceptional time management and organizational skills with the ability to prioritize tasks effectively.

Additional Information :

We offer competitive compensation and benefits packages along with opportunities for growth and development within our dynamic organization. If you are passionate about delivering exceptional customer service and possess the skills required for this role we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.

Remote Work :

Yes

Employment Type :

Fulltime