Customer Service Representative
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Job Description
The Customer Service Representative provides customer service to clients in addition to assisting and supporting the account management team with a wide range of responsibilities and tasks including:
Provide administrative support to Account Executive and Account Manager.
Assist Account Executives/Managers in coordinating all aspects of client activities.
Provide exceptional customer service by communicating and responding to clients and carriers in a timely manner via phone or email.
Handle multiple types of customer experience inquiries resolve service concerns document
customer requests and complete changes to policies which do not require a license.
Effectively manage claim inquiries and follow up.
Contact insurance carriers for acknowledgement status and potential escalation for pending claims.
Assist with billing retrieval and follow up with clients for payments and documentation.
Assist with Mortgagee change requests.
Assist with documentation for quotes received policies issued and endorsements.
Assist account management team with eligibility requests.
Assist with billing audits and correcting errors by providing the necessary documentation.
Enter and update client policy information in agency management system Epic.
Update and organize client files and records.
Data entry and research.
Assist with projects as needed to support team and agency.
PLEASE READ: This is a fulltime position with an expectation to be online and available from 8:30 AM to 5:30 PM EST (15:30 to 00:30 Beirut Time) Monday through Friday. This role has a salary of $1300/month.
Qualifications :
- Highly fluent in both English and Arabic
- 2 years of professional work experience
- 12 years of experience in customer service
- Excellent working knowledge of Microsoft Word Excel and PowerPoint.
- Selfmotivated with the ability to work effectively as part of a team or on individually assigned tasks
- The ability to work in a fastpaced environment where timemanagement and
prioritization skills are essential - Detailoriented and systematic in their working style
- Able to quickly learn new critical internal work management software
- Access to a highfunctioning computer and exceptional internet connection
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
