People Operations Advisor
People Operations Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
- Local HR Practices: Ensure compliance with local HR practices regulations and standards in the country you operate.
- Tier 2 Service Delivery: Execute specialized processdriven services within Tier 2 handling complex queries and providing accurate people services.
- Collaboration with Teams: Work closely with wider PS&O local EUS Workplace and Payroll teams to ensure smooth and efficient service delivery.
- Standardization and Integration: Partner with the Operations Manager to standardize local processes and support their integration into the global Service Delivery Model.
- Guidance on Global Projects: Provide insights guidance and feedback for global projects to ensure they meet local needs and are effectively implemented.
- Process Improvement: Identify opportunities for process improvements and contribute to continuous improvement initiatives within People Services.
- Compliance and Documentation: Maintain accurate and uptodate records ensuring strict adherence to People policies procedures and compliance standards.
- Employee Lifecycle Management: Support and enhance the employee lifecycle by delivering exceptional service from onboarding to offboarding.
- Data Management: Utilize HR systems and data analytics to manage employee information generate reports and inform decisionmaking.
- Training and Development: Provide training and support to employees and managers on HR processes policies and selfservice tools.
- Employee Relations: Address and resolve employee relations issues escalating complex cases to appropriate stakeholders when necessary.
- Policy Implementation: Ensure the implementation and adherence to global and local HR policies and practices.
- Service Level Agreements (SLAs): Meet or exceed service level expectations by delivering timely and highquality HR services.
- Stakeholder Communication: Act as a point of contact for employees and managers providing clear and effective communication regarding HR services and processes.
- HRIS Support: Assist with HR Information System (HRIS) user acceptance testing (UAT) and service rehearsal testing (SRT) activities.
Qualifications :
- Fluent in German and English
- HR Knowledge: Functional knowledge of HR employee lifecycle and local HR regulations.
- Service Delivery Experience: At least 35 years of experience in HR Operations HR Shared Services.
- Advanced labor law and basic payroll knowledge
- Technical Proficiency: Experience with HR systems
- Communication Skills: Excellent verbal and written communication skills
- Team Collaboration: Ability to work collaboratively with a proactive team and manage tasks independently.
Zustzliche Informationen :
- CustomerCentric Approach: Deliver exceptional customer service with a focus on efficiency and satisfaction.
- Problem Solving: Proactively search for information to resolve complex queries and provide accurate guidance.
- Adaptability: Flexibility to adapt to changing processes and technologies.
- Continuous Improvement: Commitment to identifying areas for improvement and contributing to the enhancement of service delivery
- Cultural Sensitivity: Respect for and understanding of diverse cultural backgrounds and practices.
At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
