Senior Partner Operations Manager
Senior Partner Operations Manager
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Job Description
Key Responsibilities:
Operational Ownership: Serve as the primary operational contact for enterprise partners managing operational challenges unblocking growth opportunities and handling escalations. Ensure seamless functioning of our services.
Strategic Improvement Initiatives: Develop and implement operational success plans driving strategic improvements based on comprehensive data analysis. Ensure both partners and internal teams adhere to agreed timelines and objectives.
Scaling and Process Optimization: Identify key friction points in operations using datadriven insights. Lead negotiations and implement process changes with partners product teams and engineers to enhance efficiencies and scalability.
API Integration and Collaboration: Spearhead the exploration and implementation of endpoint and webhook solutions negotiating with partners to ensure seamless data exchange and automation of operational support systems.
Quality and Performance Analysis: Evaluate support quality and partner feedback to identify areas for improvement. Work with crossfunctional teams to enhance resolution rates and minimize operational challenges
Qualifications :
Experience: Minimum 3 years in the tech space with a focus on operations and payments processing. Ideally in fintech but not mandatory. Sales experience is not applicable for this role.
Analytical and DataDriven: Strong ability to gather and analyze data to inform decisionmaking and prioritize highimpact projects. Experience working with Looker or SQL is a plus.
Proven Project Management: Track record of completing projects that yield measurable results in operations improvement and cost scaling.
Problem Solving and Initiative: Creative thinker with a proactive approach to overcoming challenges and achieving crossteam consensus.
Excellent Negotiator and Communicator: Ability to effectively communicate and negotiate changes with internal teams and external stakeholders overcome blockers by articulating the data and impact analysis.
SelfMotivated and Independent: Capable of working autonomously identifying operational efficiencies and executing improvements proactively.
Additional Information :
Were people without borders without judgment or prejudice too. So if youre passionate about learning new things and keen to join our mission youll fit right in.
And because we believe that diverse teams build better products wed especially love to hear from you if youre from an underrepresented demographic.
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
