Staff Design Researcher - Customer Support maternity cover
Staff Design Researcher - Customer Support maternity cover
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are seeking an exceptional Staff Design Researcher to join our Customer Support team in London on a 1year contract. Youll be part of Wises global mission to build an open fair and human financial system. Because people without borders need money without borders.
As our Staff Design Researcher for Customer Support you will deliver value through handson work set clear research priorities and keep the team focused on addressing the most crucial challenges for our customers and business. Youll collaborate across multiple product teams to reduce customer effort create alignment and create seamless support experiences.
Heres how youll make an impact:
Be a crossfunctional champion and partner up with engineers product managers and analysts as well as content and product designers.
Bridge the gaps between different teams to ensure alignment and make sure everyones aligned on the most critical problems for our customers and business.
Identify knowledge gaps and inspire your team to address them.
Plan and prioritise the work with a focus on impact driving informed decisionmaking throughout the process.
This role will give you the opportunity to:
Do research around AI to build customercentric solutions that transform how millions of customers interact with Wise.
Enjoy the autonomy to decide which opportunities to chase and how to best make an impact.
Be hands on leading through the work and setting the bar.
Be part of a positive change in the world. Were fixing a broken greedy system and putting people and businesses in control of their money.
Qualifications :
About you:
You have a portfolio that shows off a range of skills in research as well as more strategic work.
You are comfortable independently initiating running and communicating research.
Youre a natural mentor who thrives on helping others grow and succeed.
You care about ensuring your crossfunctional team delivers meaningful solutions to customers and business. You know how to build strong partnerships that get things done.
You think beyond the obvious and love turning complex problems into simple meaningful insights.
You always keep the customers needs at the forefront of your mind and know how to inspire your teams to do the same.
Additional Information :
#LICH1
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
