AVP IT Service Management
AVP IT Service Management
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Job Description
Does this position interest you You should apply even if you dont match every single requirement! Were known as an auto glass company. Thats the focus of what we do. But beyond the glass were so much more. Well help you build a fulfilling career and encourage you to have a life. Let us be the best place youll ever work.
Reporting to the VP Infrastructure & Service Operations this role is pivotal in driving organizational change and optimizing IT services. The role is accountable for the proactive identification analysis and delivery of opportunities to improve service efficiency resiliency and effectiveness within the function. Strategic vision and leadership are essential for successful transformation.
As the AVP of Service Management you would be the face of IT to all the business unit leads (global and local). You would focus on building strong relationships and partnering with key stakeholders to proactively optimize and solve for the future. The right candidate will identify opportunities understand existing processes and partner with key leaders to map out how we might deliver services differently the proverbial better faster cheaper. This candidate will translate findings into actionable plans with clear KPIs through deep governance and reporting.
Key Responsibilities
- Strategic Leadership and Vision: Develop and execute strategies to enhance IT service delivery efficiency and effectiveness. Create endtoend plans for service improvements including technology adoption service transitions and ways of working improvements.
- Service Management and Incident Handling: Oversee all Service Management activities including Major Incident Management. Ensure operational grip evaluate risks and benefits and maintain compliance with governance policies.
- Transformation and Continuous Improvement: Drive organizational change and optimize IT services. Identify opportunities for improvement perform analysis and translate findings into actionable plans with clear KPIs.
- Leadership and Collaboration: Lead teams that dont directly report to you by fostering a collaborative and innovative environment. Influence and manage expectations of senior leaders and stakeholders presenting progress updates and facilitating decisionmaking processes.
- Budget and Resource Management: Manage a complex budget and handle multiple/conflicting priorities. Appropriately prioritize and allocate resources to ensure the successful delivery of services.
Education and Skills
- Bachelors Degree in Computer Science Information Systems or a related field is required.
- Willing and able to work 3 days a week onsite in Columbus OH (daily travel not reimbursed)
- Proven experience in IT service management process improvement and transformation.
- Strong leadership communication decisionmaking skills and ensuring accountability.
- Experience in developing and implementing plans delivering services and managing diverse teams in a fastmoving virtual international and highchallenge work environment.
- Extensive knowledge of the ITIL framework IT Outsourcing/Nearshoring/hybrid environments at a local regional and global scale.
- Ability to manage multiple/conflicting priorities direct and manage change and engage with senior leadership and key business sponsors.
- Strong selfmotivation ability to work independently with little supervision and a bias for action.
- Strategic and analytical thinker comfortable working with ambiguity and uncertainty.
Our people are passionate about what they do the products they sell and the customers they serve. If youre looking for an opportunity to be part of a work family that values collaboration innovation and dedication were the right company for you.
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Internal Associates: Already a member of the Safelite team Apply through your Workday account by searching Find Open Jobs.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers and were proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA ADEA FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards but are illustrated to help the employer employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the jobs essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group Inc. policies and practices.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
