Customer Advocate
Customer Advocate
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Job Description
Does this position interest you You should apply even if you dont match every single requirement! Were known as an auto glass company. Thats the focus of what we do. But beyond the glass were so much more. Well help you build a fulfilling career and encourage you to have a life. Let us be the best place youll ever work.
The Customer Advocate is one of Safelites first impressions with our customers. From managing administrative processes scheduling work orders and invoicing to greeting customers in person and answering inbound phone calls and emails this organized and energetic professional delivers a memorable experience during every interaction.
What Youll Get
Competitive weekly base pay starting at $18.50/hour.
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs company holidays and paid volunteer days.
Up to $5250 annually in tuition reimbursement.
Paid training and all the tools and resources youll need to be successful.
View all our health wealth and life offerings at .
What Youll Do
Welcome inshop customers and resolve customer concerns quickly and efficiently without breaking a sweat often coming up with creative solutions.
Manage incoming calls emails and faxes for service issues pricing warranties commercial dispatch repair cash wholesale and sameday reschedules/cancellations.
Keep all the moving parts running smoothly by confirming and completing work order information including insurance verification additional parts and missing information.
Breeze through administrative tasks such as buyouts invoices work orders managing deleted work orders and processing credit memos and rebills.
Review orders from the national contact center and manage dealer part orders and special accounts.
All other duties as assigned.
What Youll Need
High School Diploma/GED/Equivalent required.
Experience: 13 years telephone operations or business administration experience required.
Ability to provide world class customer service in a changing fastpaced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.
#LITJ1
Internal Associates: Already a member of the Safelite team Apply through your Workday account by searching Find Open Jobs.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers and were proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA ADEA FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards but are illustrated to help the employer employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the jobs essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group Inc. policies and practices.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
