Service Manager
Service Manager
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Job Description
Job Description:
We are currently seeking an experienced Service Manager to join our team in Mid North SA and Adelaide North region. In this role you will be responsible for the delivery and profitability of Workforce Australia contracts within the relevant Employment Service Areas. Reporting to the Regional Manager you will oversee a team of Workforce Australia consultants within your designated area as well as all relevant KPI measures. This role will involve overlooking multiple sites which may include: Gawler Two Wells Nuriootpa & Clare.
Key Responsibilities:
- Ensure team Key Performance Indicators (KPIs) and contractual obligations are consistently met and exceeded.
- Establish and communicate clear direction for the effective operations of all locations / Regions set objectives and priorities promote effective teamwork and innovative solutions.
- Develop the capacity of your team to perform and contribute by providing leadership supervision coaching/mentoring feedback and opportunities to learn through formal and informal methods.
- Be accountable and transparent to the Regional Manager with respect to business risk governance contractual and financial performance.
- Ensure placement rates are achieved across all locations / Regions in line with approved Workforce Australia budget.
- Liaise with local community providers to build relationships to achieve direct registration pathways and represent atWork at public forums and on various committees as required.
Qualifications :
Attributes and Experience:
You will bring a high level of leadership strategic initiative and team oversight to manage a high performing existing team. Ideally you will also possess the following attributes:
- Comprehensive knowledge of the Employment Services industry (contractual obligations guidelines management and performance systems).
- Demonstrated experience in managing teams and/or multiple sites in an Employment Services business.
- Proven team management skills.
- Confidence in staff recruitment training and performance management.
- Outstanding organisational and time management abilities.
- Relevant commercial acumen
- Highly developed interpersonal skills as well as strong written and verbal communication.
- Advanced Microsoft Office skills including Word Outlook Excel and PowerPoint.
- Hold and maintain a current Australian Drivers License.
- A Diploma of Frontline Management is preferred but not essential as is a demonstrated aptitude for cultural competency skills.
Additional Information :
What we will give you:
- Ongoing career development and national opportunities as well as on the job training
- Access to MedHealth Academy including your own professional development plan inclusive of individual training and mentoring
- Opportunity to complete a Certificate IV in Employment Services *conditions apply
- Job stability and guaranteed fulltime hours
- Achievable quarterly incentive scheme
- Access to a range of benefits including discounts for health insurance access to psychology services ability to purchase additional leave roadside assistance and paid parental leave
APPLY NOW
If this sounds like the role for you please select the Apply for this job button to upload your resume. You can also find out more about atWork Australia here: ;
A fantastic place to work.
atWork Australia strives to create a working environment that is supportive friendly and focused on everyone working together as a team. We foster a fun yet highperforming culture where we work together collaborate and help each other thrive.
A passion for helping people.
We put our clients the people we support at the centre of all we do and dont stop until they find a lasting and fulfilling job. If you have passion for helping people the drive to successfully advocate for others and a willingness to build relationships applying for a role as a Job Coach might be your best move yet.
You are welcome here.
Our fastgrowing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
