Billing and Order Processing Specialist Portfolio Companies Sitecore
Billing and Order Processing Specialist Portfolio Companies Sitecore
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Sitecore delivers a composable digital experience platform that empowers the worlds smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader Sitecore is the leading company bringing together content commerce and data into one connected platform that delivers millions of digital experiences every day. Thousands of bluechip companies including American Express Porsche Starbucks LOral and Volvo Cars rely on Sitecore to provide more engaging personalized experiences for their customers.
About the Role:
As the Billing and Order Processing Specialist you will play a pivotal role in managing renewals and securing revenue through the billing process. The successful candidate will have excellent communication skills the ability to prioritize urgent requests and have a teamoriented cando creative attitude.
What Youll Do:
- Act as a point of contact and resource for renewals related inquiries
- Process renewal orders through CPQ includes ensuring all orders adhere to Sitecore booking guidelines and are accurately entered into the system for processing
- Proactively engage and interact with Sales team for timely processing of renewals as and when required
- Once orders are complete you will ensure fulfilment of orders through timely delivery of license keys to the customer in case of subscription renewals with addons
- Manage customer data in accounting system
- Send sales estimates to secure a customer PO
- Manage customer billing invoice corrections credit memos invoice submission
- Maintain a reliable billing process and controls to ensure orders are billed on time and invoicesare errorfree
- Ensure that SLAs are adhered to for processing and billing of all orders address queries/issues promptly and ensure resolution in a timely manner
- Investigate resolve and manage customer queriespromptly
- Consistently document allbillingcorrespondence in NetSuite and create reports to assist in collection efforts
- Provide customers Company related information as requested (Vendor form W9 form proof of insurance etc.)
- Portal management: Establish new customer relationship/profile on portals and maintain existing supplier platforms
- Other duties and projects as assigned by manager
Qualifications :
What You Need to Succeed:
- 2 years experience in order management sales operations logistics or similar function focused on billing and order processing
- Experience managing accounts receivable withinNetSuite and Salesforce or the ability to quickly learn
- Knowledge of global regulations
- Strong written English and verbal communication
- Excellent time management skills with the ability to prioritize urgent tasks and maintain quality under time constraints
- Able to adapt to frequent changes in the processing of daily work
- Willing to work additional hours to accommodate global needs during peak periods (e.g. the last couple days of the month especially quarter ends)
- Proficiency in Microsoft Office tools (Excel and Word)
- Maintain focus and positive attitude during high volume of work while multitasking with changing priorities
Additional Skills That Could Set You Apart:
- Good analytical deduction and problemsolving skills
- Bachelors degree or equivalent combination of education and experience
- Experience working in a global organization
- Strong attention to detail and thoroughness
- Previous experience with vendor portal management (Ariba Coupa etc.) Salesforce Netsuite and Order Management Software
- Ability to learn new things quickly
Additional Information :
We believe that coming together as a community in person is important to innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and inoffice working (our own amazing spaces or those of our partners and customers) to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
