Lead Site Reliability Engineer Portfolio Companies Sitecore
Lead Site Reliability Engineer Portfolio Companies Sitecore
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Job Description
About Us:
Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the worlds smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader Sitecore is the leading company bringing together content commerce and data into one connected platform that delivers millions of digital experiences every day. Thousands of bluechip companies including American Express Porsche Starbucks LOral and Volvo Cars rely on Sitecore to provide more engaging personalized experiences for their customers. Learn more at Sitecore.com.
Sitecores foundation is our diverse group of passionate smart innovative and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives experiences and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.
About the Role/ The Opportunity:
You will be working directly with the production systems behind all Sitecore SAAS offerings and will be executing SAAS operations required for endtoend service delivery to our customers and resolve incidents as a level 2 support engineer.
You will be coached in these efforts by a technical lead.
You will collaborate with global colleagues from the SAAS operations team as well as with colleagues from level 1 and level 3 support.
As a member of the team providing Sitecores global 24/7 coverage your work hours and schedule may vary according to the companys needs and in compliance with local legal requirements and you may be required to work hours or shifts outside your regular schedule. You will be paid any overtime or additional compensation or offered time off in lieu to which you may be entitled based on your work hours in accordance with applicable law and company policy.
What Youll Do:
- Execute standardized services from our service catalogue without supervision
- Execute nonstandard changes based on level of expertise and prior experience
- Dispatch and check status of open service requests
- L2 Incident handling based both on existing troubleshooting guides and out of the box troubleshooting capabilities
- Play an active role in the incident management process
- Contribute to root cause analysis efforts
- Contribute to technical calls with customers
- Initiate collaboration with other engineering teams to deblock service delivery or incident resolution
- Application and infrastructure deployment and maintenance services
- Monitoring and event management
- Track infrastructure project progress in collaboration with Manager SaaS Operations Delivery
- Make active suggestions to improve quality of the work
- Make improvements to runbooks and/or create new runbooks under supervision of the Manager SaaS Operations Delivery
- Mentorship of the Junior SaaS Operations Engineers
Qualifications :
What You Need to Succeed
- Microsoft Azure Administrator (AZ104) Certification
- At least 2 more certifications in either Linux AKS Elastic or Redis
- 34 Years proven track record in Azure and/or AWS cloud technologies
- 34 Years experience with NoSQL databases like Redis Elastic Search etc.
- 34 Years experience in containerization and microservices technologies
- 23 Years experience with gitops tooling
- More than 3 years of experience with Linux and understanding of Linux based software stacks
- Kubernetes administration knowledge
- Handson experience with ITSM tools like Jira Service Desk Service Now etc.
- Knowledgeable about oncall management tools like OpsGenie PagerDuty etc.
- Experience as an L1 or L2 support engineer
- Knowledgeable about Infrastructure automation frameworks like Ansible Terraform etc.
- Knowledgeable about monitoring technologies
- Independent and out of the box problem solving and troubleshooting skills
- Excellent written and spoken knowledge of English
- Focused on customer success
- Be a team player
- Attention to detail
Additional Information :
We believe that coming together as a community in person is important for innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and inoffice working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
