Business Operations Manager
Business Operations Manager
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Job Description
Oversee the development implementation and maintenance of Enterprise Service Management (ESM) applications. ServiceNow and Atlassian
Collaborate with management to establish the business needs of ESM
Lead and mentor a team of Technical experts and Business Analysts fostering a culture of innovation collaboration and continuous improvement.
Stakeholder and supplier relationship management
Develop project plans timelines and budgets
Facilitate collaboration between various internal departments
Maintain close collaboration with Scrum Master
Analyze and refine operational processes related to the services aiming to enhance user experience optimize workflows and ensure scalability.
Identify potential risks associated with services and implement proactive measures to mitigate them ensuring service continuity and compliance.
Strive to establish procedures and continually improve them to attain efficiency
Monitor the performance and capacity utilization of the services.
Coordinate regular system maintenance upgrades and releases
Create and maintain process and configuration documentation for services in the portfolio
Qualifications :
Required:
A bachelors degree is required and a postgraduate degree or qualification is beneficial.
Experience:
A minimum of 7 years of experience in a similar role. (Including experience in managing resources and facilitation with technical teams and stakeholders)
Proven experience as an Agile Project Manager and Scrum Master
Thorough understanding of project management techniques and methods
Excellent knowledge of Jira and Confluence; working knowledge of program/project management software
Competencies:
Outstanding leadership and organizational skills; Excellent communication skills; Excellent problemsolving and conflict management ability; Ability to prioritize and multitask; Proven ability to manage and execute projects Experience in drafting and supporting client proposals consulting skills beneficial
Additional Information :
We believe that coming together as a community in person is important for innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and inoffice working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
