ITOM Principal Technology Consultant
ITOM Principal Technology Consultant
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Job Description
I
The Company
Work matters. Its where we spend a third of our lives. And the workplace of the future is going to be a great place. Were dedicated to bringing that to life for people everywhere. Thats why we put people at the heart of everything we do.
People matter. Our people have a passion for learning building and innovating. Whether youre an engineer a sales professional a finance professional or anything inbetween our roles aim to provide each person with meaningful impact and plenty of space to grow.
The Team
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team you will work with our customers to drive consumption adoption and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
The Principal Technical Consultant IT Workflow is the functional and technical expert of a customer engagement team consulting with customers and configuring the ServiceNow ITOM products based on configuration best practices all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role:
- Be the technical expert in how to best support IT by configuring ITOM Service Delivery using ServiceNow best practices focused on configuration vs. customization
- Support the engagements efforts for ITOM specific areas such as Discovery CMDB Event Management Service Mapping integrations reengineering improvement and gap analysis of current/futurestate ITOM practices during workshops with key customer sponsors and stakeholders
- Advise customers in their efforts to take advantage of the ServiceNow ITOM Solutions standard capabilities in their efforts to improve their IT processes.
- Lead customer design workshops focused on ServiceNow Platform and ITOM Solution technology
- Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Drafting more technicallyfocused user stories their acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Guides and provides adhoc oversight/training for the customers future system administrators throughout the engagement
- Lead technical aspects of project delivery and solution delivery for engagements sometimes providing oversight and unit testing of partner resources development
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
- Develop required integration components (SSO LDAP etc.) with multiple systems
- Develop required portal components
- Prepare all customerfacing deliverables focused on the technology and responsible for quality of configured/developed solution
- Juggle multiple and complex projects/initiatives
- Promoting continuous improvement practices for delivery/engagement materials
- Supporting specific sales activities when required
- Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
- Up to 50% travel annually driven by customer needs and internal meetings
Qualifications :
In order to be successful in this role we need someone who has:
- At least 5 years of configuration/development experience for complex highlycapable technologies inclusive of integrations and portals
- Demonstrated ability to influence and consult (providing options with pros cons and risks) in an IT environment while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems
- Experience with Web Technologies (XML HTML JavaScript Web Services Bootstrap CSS middleware LDAP SSO etc.) and working with SaaS technologies
- Strong understanding with leading IT and related systems and tools such as Office 365 Teams Workday Twilio etc.
- Strong interpersonal skills customercentric attitude ability to deal with cultural diversity
- Proven team player and team builder
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
