Senior UX Consultant
Senior UX Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
What you get to do in this role:
Be a core part of a new team we are building in Amsterdam. The role of the Senior/Staff UX Consultant is part of ServiceNow Impact our newest product. ServiceNow Impact personalizes customers digital transformation journey on the Now Platform and accelerates customers timetovalue.
As part of the global customer success organization this role will help customers realize the most value from their ServiceNow implementations through a focus on user experience. They will work with customers who implemented or plan to implement any of ServiceNows workflow products to transform how work gets done with a focus on the needs and abilities of the customers end users.
Responsibilities:
You will act as the ServiceNow User Experience (UX) subject matter expert and bring UX best practices and strategies to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Key responsibilities may include conducting user research activities such as card sorts tree tests and usability tests or applying your design expertise to an expert review of a solution. The ideal candidate is also comfortable working in Figma to create interface prototypes that help guide the implementation of a configured solution.
- Present and deliver one or more UX accelerator offerings from our portfolio to complex large enterprise customers remotely
- Prepare all clientfacing deliverables for applicable UX accelerators
- Act as UX Subject Matter Expert providing input for the development of new offerings for our UX accelerator portfolio
- Engage with customers and manage their requests by scoping the level of effort fulfilling business requirements and resolving customer escalations. Activities may include the following:
- Assessing the usability of an implemented solution through usability testing techniques and expert reviews.
- Recommending platformspecific solutions in collaboration with Impact colleagues
- Crafting design prototypes using Figma to articulate a user experience vision to customer stakeholders.
- Presenting design concepts and solutions to both technical and nontechnical stakeholders
- Planning facilitating and codelivering design thinking led workshops with customers (participants range from end users to Clevel) to define product implementation requirements
- Drive the continuous improvements of our service offerings based on delivery experiences
- Develop and maintain strong working relationships with crossfunctional teams
- Mentor team members and peer reviews
Qualifications :
To be successful in this role you have:
- Experience with enterprise software: Working with ServiceNow or other SaaS/PaaS software
- Enterprisecentric thinking: Offer UX guidance that balances the benefits and constraints of enterprise software
- Consulting skills: Previous consulting experience
- Research facilitation: Ability to run effective user sessions as well as workshops
- Design execution: Full design lifecycle experience
- Design lifecycle understanding: Familiarity with all stages of the design process from concept to implementation
- Familiarity with collaboration design and prototyping tools such as Figma Sketch Adobe XD FigJam Miro Mural and Adobe Photoshop / Illustrator
- Critical thinking: Superior problemsolving and analytical skills take a userfocused researchdriven approach to balance user needs stakeholder goals and platform capabilities
- Stakeholder management: (regardless of management experience) Leading stakeholders through projects; setting/managing expectations strong communications conflict management/resolution
- Growth mindset: Always eager to learn and tackle new challenges and opportunities
- Excellent interpersonal skills customercentric attitude and experience working with crossfunctional teams and multilevel stakeholders
- Strong communication and presentation skills
- Nice to haves:
- Design execution: Full design lifecycle experience
- Command of design fundamentals: readability iconography color and spatial relationships
- Experience working with the ServiceNow platform for UX Research and Design
- Design leadership: Running implementations new product development or similar
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
