Principal Customer Success Manager
Principal Customer Success Manager
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Job Description
Are you a transformationmaker
Do you enjoy driving transformation and setting up companies for a successful future Do you have experience with transformation programs consultancy and being a trusted advisor Great! Then join our outstanding Customer Success Team that enables our customers to utilize our innovative ServiceNow Platform most effectively. You will do this through a portfolio of standardized services leading best practices methodologies and tools based on experiences from thousands of customer engagements. And of course by leveraging your vast experience in driving digital transformation.
What you get to do in this role
If our customers are successful we are successful! This will be your mantra. You will bring it to life by delivering consultancy and services to F500 companies up to the CxO level. You are building relationships across customers and partners and acting as a trusted advisor in many different areas like Vision & Strategy Roadmap Development Partner Management Implementation Strategy Value Management Governance and Product Adoption just to name a few. Theres plenty of standardized ServiceNow bestpractice material available so you can respond to the customers needs. In that fashion you will be working with 13 customers organizing your work yourself. This is one side of the medal.
On the other side you are orchestrating the internal collaboration of the ServiceNow account team. Because you are not alone. Our philosophy that we live day in and day out is Teamwork makes the Dream work!
The final objective is a successful happy customer that will provide a high customer satisfaction rating based on the achievement of tangible value derived from their digital transformation.
Qualifications :
Essential Qualifications and Experience
- Demonstrated commitment to customer satisfaction and success
- Minimum of 10 years of progressive experience in a professional services organization or equivalent education and experience
- Proven track record in advisory roles focused on technologyenabled transformations (Digital/SaaS/Enterprise Software)
- Extensive experience working with Fortuneaccounts including public sector
- Comprehensive knowledge and practical application of digital transformation design implementation and management
- Indepth expertise in one industry with working knowledge in one or two additional industries
- Substantial experience in IT HR or Global Business Services (GBS) transformation
- Demonstrated ability to establish and maintain executive relationships with Csuite and business line leaders including effective expectation management
- Proven capability in identifying business outcomes and goals with a history of successful achievement
- Significant experience serving as part of a client account leadership team
- Established track record in developing account partnering (codelivery) relationships with large consultancies and technology implementation firms
- Legal right to work in the country of application
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
