Onsite IT Technician first and second level support
Onsite IT Technician first and second level support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsabilities
- Assist the client with first and second level support on workstations mobility devices and infrastructures (installations replacement change relocation removal)
- Provide support for computer systems in case of hardware and software incidents
- Provide support for mobile devices (iPad iPhone) in case of software incidents
- Provide support of inventory units (monitors local printers local scanners and notebook docking stations) as well as support for local network printer systems
- Receive materials and spare parts inventory prepare for installation install and ensure feedback to customers
- Always demonstrate excellent customer service
Qualifications :
Technical/Business Skills
- Good technical knowledge of workplace environment and enduser services: Windows environment Office 2016 and 365 Mobile services Mail services Collaboration tools MS TEAMS etc. as well as inventory
- Monitoring and reporting of the production environment (dashboards KPIs)
- Monitoring and improvement of procedures and documentation
- Basic knowledge of Apple environment (iPhone)
- Incident and request processing (ITIL ticket tracking)
- IT Support experience in a large enterprise environment ( 400 users)
- Problem Solving: Ability to diagnose technical issues and provide quick and effective solutions.
- Communication: Ability to communicate clearly and effectively with users.
- Incident Management: Ability to handle IT incidents manage emergencies and escalate issues when necessary.
- Customer Service: Deliver exceptional customer service while remaining professional and courteous even in stressful situations.
- Teamwork: Ability to work effectively within a new team.
- Time Management: Skill in efficiently managing time and priorities to handle multiple tickets or issues simultaneously.
Essential experience/skills
Experience: Previous experience in an IT support or helpdesk role.
Technical Skills: Proficiency with remote access tools ability to configure Apple hardware knowledge of Windows and printer setup.
Identity and Access Management: Experience with identity and access management (Active Directory).
Networking: Knowledge of networking principles such as TCP/IP DNS DHCP.
Languages: Fluent in English and Dutch.
Soft Skills: Analytical ability patience empathy and stress management.
Mobility: Ability to travel to different entities within the Benelux region.
- Organized able to work independently pragmatic and handson approach
Additional Information :
- Location: based in AmsterdamZuid (south)
- Workload: 5 days per week / 8 hours per day on client site support
- Fluent in Dutch and English
All our positions are open to people with disabilities
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
