Team Lead 1st line Support
Team Lead 1st line Support
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1 Vacancy
Job Description
Working at Mercell
At Mercell were on a mission to revolutionize public procurement making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. Thats what were all about.
With a dynamic culture built on continuous growth trust and collaboration Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.
Your Mission
We are dedicated to delivering seamless user experiences through exceptional support. As Team Lead for 1st Line Support you will oversee our Danish Dutch and German teams ensuring outstanding service and operational excellence.
In this role youll lead a talented support team foster collaboration across departments and drive customer satisfaction. This position combines leadership innovation and the promotion of a culture of service excellence. Remote team management and occasional travel is part of the scope.
We see the following qualities as important to thrive and evolve in this role:
Serviceminded accountable structured positive attitude
Excellent leadership skills
Curious and a fast learner
Equipped with solid common sense and a bit of impatience
Core Responsibilities
Lead and motivate the team by providing clear direction regular coaching and fostering professional growth.
Drive continuous improvement by embracing digital transformation and streamlining workflows to enhance efficiency and quality.
Monitor and measure team performance ensuring effective resource allocation and highquality issue resolution.
Act as a liaison between support teams and other departments ensuring timely and accurate communication of technical issues.
Maintain expertise in products and tools ensuring team knowledge and selfhelp resources are accurate and userfriendly.
Required Qualifications
Proven experience in leading support teams or similar leadership roles.
Strong interpersonal and communication skills with the ability to inspire confidence and foster collaboration.
Exceptional problemsolving abilities with a focus on delivering solutions efficiently and effectively.
A proactive mindset embracing change and driving innovation aligned with strategy
Fluent in English both written and verbal.
Preferred Qualifications
Dutch Danish or German language is a benefit but not a requirement.
Experience from SaaS business
Knowledge about public procurement
Experience with remote leadership
Start date: As soon as possible
Duration: Full time
Workplace type: Hybrid remote
Location: Odense (Denmark) Utrecht (Netherlands)
Application Deadline: 31.01.2025. However do not wait to submit your application we will read applications and talk to potential candidates as we receive them
What we offer
As a fast growing technology company we are committed to taking care of our employees through initiatives such as hybrid work to support worklife balance health and insurance plans (may differ per country/office) pension plans paid parental leave social happenings and competitive salary packages. Please see to get more insights on what to expect of perks benefits and culture when joining Mercell.
Has this sparked your interest
Then we cant wait to have you join our mission and look forward to receiving your application!
If you have questions for this position we are happy to chat with you. Please reach out to:
Line Tonna
Group Director Customer Service & Support
Email:
We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.
Employment Type
Full Time
