Technical Solutions Engineer
Technical Solutions Engineer
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Job Description
Who Youll Work With
The TSE works in a nonsilo environment supporting all of Aristas products and the many network protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.
Giving customers direct access to a highlevel engineer streamlines the support process and raises customer satisfaction.
What Youll Do
- Respond to customer product inquiries via telephone or in written internetbased email.
- Resolve customer concerns raised during installation operation maintenance or product application or compatibility matters.
- Interpersonal skills and product knowledge and expertise are critical to responding to daily customercentric activities.
- Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications :
The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required as is the ability to triage. As we are continually releasing new features and products a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware developmentboth in diagnosing problems as well as communicating them in multiple technical contexts. Thus excellent written and verbal communication skills are a must as is a collaborative approach.
- Working knowledge of networking industry products and protocols
- Minimum of 15 years handson experience and a combination of the following; designing deploying configuring supporting trouble shooting debugging and administering the following network protocols and technologies:
- AAA/TACACS ACL ARP BGP (RFC 4271) DHCP 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) Flow Control ICMP IGMP IPv4 & IPv6 LACP LLDP MPLS NAT Open Flow OSPF (RFC 2328) PIM QOS RIP Sflow SNMP STP/RSTP/MST (IEEE 802.1d) VARP/VRRP VLAN (IEEE 802.1q) VRF
- Experience with troubleshooting tools such as IXIA tcpdump and Wireshark (or similar packet generation and analysis tools) is highly desired
- A strong comfort level with Linux is highly desired
- Familiarity with programming/scripting (C Java Python Perl JavaScript shell) a plus.
Education:
- Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
Additional Information :
Arista stands out as an engineeringcentric company. Our leadership including founders and engineering managers are all engineers who understand sound software engineering principles and the importance of doing things right.
We hire globally into our diverse team. At Arista engineers have complete ownership of their projects. Our management structure is flat and streamlined and software engineering is led by those who understand it best. We prioritize the development and utilization of test automation tools.
Our engineers have access to every part of the company providing opportunities to work across various domains. Arista is headquartered in Santa Clara California with development offices in Australia Canada India Ireland and the US. We consider all our R&D centers equal in stature.
Join us to shape the future of networking and be part of a culture that values invention quality respect and fun.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
