Omni Support Agent CSR Billing Tier-One Tech Support
Omni Support Agent CSR Billing Tier-One Tech Support
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USD USD 4 - 749
1 Vacancy
Job Description
This is a remote position.
Job Description for Omni Support Agent (CSR Billing TierOne Tech Support)
Responsibilities:
- Respond to customer inquiries via phone email and other communication channels
- Provide firstlevel technical support for internet connectivity issues
- Assist customers with billing inquiries and explain charges clearly
- Process customer requests for service changes or upgrades
- Troubleshoot basic network and connection problems
- Escalate complex technical issues to appropriate teams
- Maintain accurate records of customer interactions and support tickets
Requirements:
- Excellent communication skills in English both verbal and written
- Basic understanding of internet technologies and networking concepts
- Strong problemsolving and multitasking abilities
- Patient and empathetic approach to customer service
- Ability to explain technical concepts in simple terms
- Proficiency in using computer systems and software
- Willingness to learn new technologies and procedures
Scope:
- Handle a variety of customer support tasks including technical billing and general inquiries
- Monday to Friday 8am to 5pm Pacific with an hour unpaid break
- Utilize provided software and systems for customer relationship management
- Adhere to companyspecific processes and quality standards
- Participate in ongoing training to enhance skills and knowledge
Excellent communication skills in English, both verbal and written Basic understanding of internet technologies and networking concepts Strong problem-solving and multitasking abilities Patient and empathetic approach to customer service Ability to explain technical concepts in simple terms Proficiency in using computer systems and software Willingness to learn new technologies and procedures
Education
N/A
Employment Type
Full Time
