People Services Operations Support Specialist

As a People Services & Operations Support Specialist you will serve as a Continuous Improvement Champion to our supported Helpdesk Global Operations and Payroll Teams.

Reporting to thePeople Services & Operations Support Manager. you will be part of the People Services & Operations (PS&O) by analyzing operations processes identifying & coordinating opportunities for improvement tracking initiatives representing the team in cross functional global meetings and projects performing and coordinating system activities such as requirements gathering and end user testing process design and end to end knowledge content life cycle managing operational reports and/or overseeing project operations.

What you will do

• Review (evaluate and prioritize) coordinate and monitor Operationsled CI initiatives.
• POC for internal People Services & Operations CI and Performance Dashboards/Reports
• Conduct CI Events such as Kaizen Tools and Methodologies workshops introducing CI to Operations to help improve internal CI management and influence an improvement mindset.
• Represent the People Services & Operations team in Change & Project Meetings commonly led by external departments.
• Spearhead coordination and delivery of Process and System change requirements needed from People Services & Operations.
• Collaborate with People Services & Operations Leaders Global Compliance and Training & Quality to mitigate outstanding risks/challenges.
• Conduct Internal Controls Audit (for Operations) by establishing control parameters and scheduling routine audit activities.

Secondary Responsibilities:

• Support the delivery of Quality Assurance Framework by monitoring Operations audits for transactions handled by our People Operations and Helpdesk Teams within various channels.
• Drive service delivery and customer excellence mindset within a People Team to support them with conducting randomized audits Quality Talk Sessions and provide advice to People Services and Operations teams.
• Conduct Process Review and Alignment Quality Calibration Training Needs Analysis & Research Curriculum & Content Development and Process & Skills Training.

Additional Information :

At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning.

Depending on your role and location you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support and so much more.

And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.

At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated. 

Remote Work :

No

Employment Type :

Fulltime