Bilingual Customer Service Representative
Bilingual Customer Service Representative
Posted on :
24-12-2024
Employer Active
1 Vacancy
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Job Description
Bilingual Customer Service Representative
Our client in the insurance industry is hiring for 10 open roles to support their Retirement Services Team during peak season. This temporary opportunity allows candidates to contribute to a Canadian market leader leveraging their bilingual skills in English and French to provide toptier customer service.
What is in it for you:
Hourly salary of $24.08.
4month contract with the potential for permanent employment.
Fulltime position: 37.50 hours per week.
Schedule: Monday Friday between 8:00 am 8:00 pm.
Hybrid work: 3 office days from Tuesday to Thursday.
Join a passionate and inclusive team of professionals.
Role Overview:
This role centers on delivering exceptional service to retirement plan members through the Canada Retirement Member Contact Centre. Responsibilities include:
Managing 30 40 inbound calls daily addressing increasingly complex customer queries.
Providing accurate and complete account information.
Guiding users through website and app navigation.
Processing transactions and assisting with forms.
Meeting performance targets for metrics like average handle time quality assurance and customer satisfaction.
What you will need to succeed:
Postsecondary education is preferred or equivalent work experience.
3 4 years of experience in customer service or administrative roles.
Bilingual in English and French to support clients in both languages (required)
Excellent written and verbal communication skills.
Familiarity with hybrid or inoffice working arrangements.
Prior experience being measured against KPIs.
Effective timemanagement skills.
Ability to build positive relationships and work collaboratively.
Professional demeanor when interacting with diverse personalities.
Selfmotivated with a strong sense of ownership.
Capability to handle multiple tasks in a dynamic environment.
Knowledge of Canadian retirement products or financial services (preferred but not required).
Why Recruit Action
Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# MFCJP
Employment Type
Full Time
Key Skills
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