Book Shop Sales and Customer Service Personnel in Lekki Phase 1
Book Shop Sales and Customer Service Personnel in Lekki Phase 1
Posted on :
24-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
RECRUITMENT MANAGER: GLOBALCLIQUE HR
TITLE OF POSITION: Vacancy for Book Shop Sales and Customer Service Personnel in Lekki Phase 1
POSITION TYPE: Full time (Monday to Sunday on a Rotational Schedule)
PAY RANGE:
LOCATION: Lekki Phase 1 Lagos
Job Description:
We are seeking a friendly enthusiastic and customerfocused individual to join our team as a Book Shop Sales and Customer Service Personnel. As an integral member of our bookstore the personnel will be responsible for providing exceptional customer service promoting book sales and ensuring a pleasant and memorable experience for our customers. This role requires a passion for books excellent communication skills and a strong commitment to customer satisfaction.
Responsibilities:
- Greet customers warmly and provide them with personalized assistance upon their arrival at the bookstore.
- Assist customers in locating books making recommendations based on their interests and answering inquiries about authors genres and book availability.
- Process book sales transactions accurately and efficiently using our pointofsale (POS) system handling cash credit/debit cards and other payment methods.
- Maintain a neat and organized sales floor ensuring that books are properly displayed and shelves are fully stocked.
- Offer insights and suggestions to customers regarding new releases bestsellers and special promotions.
- Handle customer complaints or concerns promptly and professionally resolving issues to the customers satisfaction and escalating to the manager when necessary.
- Assist in creating attractive digital contents promotions and social media posts to drive online book sales and increase customer engagement.
- Stay uptodate with industry trends new book releases and popular authors to provide accurate information and recommend relevant titles to customers.
- Assist with inventory management including receiving and shelving new arrivals conducting periodic stock checks and updating inventory records.
- Maintain knowledge of the bookstores policies services and effectively communicate them to customers.
Requirements
- OND / NCE / HND/BSC Degree
- Previous experience in customer service retail or a similar role is preferred.
- A genuine passion for books and a strong familiarity with various genres authors and publishing trends.
- Excellent interpersonal and communication skills with the ability to engage customers in meaningful conversations about books.
- Strong problemsolving skills and the ability to handle customer complaints and inquiries with empathy and professionalism.
- Proficiency in content development and digital marketing literacy
- Experience with pointofsale (POS) systems is desirable.
- Flexibility to work evenings weekends and holidays as required by the bookstores schedule.
Benefits
Our Advantage:
- We offer a competitive salary and benefits package as well as opportunities for growth and advancement within the company.
Work Environment:
- The Sales and Customer Service Personnel will work primarily in an ultra modern bookstore setting.
Equal Opportunity Employer:
- We are an equal opportunity employer and welcome applicants from all backgrounds and experiences. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Remarks
If you are passionate about books enjoy helping customers and want to be part of our vibrant bookstore network we encourage you to apply for the position.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
