Senior Consultant - Dgtl Trnf
Senior Consultant - Dgtl Trnf
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Identify process and customer experience improvement opportunities
Responsible to deliver benefit as per contractual productivity agreement with the client
Delivery of Digital Transformation and Continuous Improvement initiatives as per the Transformation roadmap
Build curated market leading transformation solutions for the client working with crossfunctional teams (internal and external)
Adherence to internal protocol around project identification execution etc. through design thinking workshops duediligence reimagining customer journeys blueprinting activities etc. keeping in mind customer effort reduction improving straight through processing etc.
Team/people management talent development
Excel in developing strong stakeholder dialogue across all levels (both WNS and client)
Qualifications :
Minimum academic qualification:
Grade 12
Degree in similar field
15 Years work experience
System working knowledge required: Basic Computer Knowledge (Citrix ADUC Windows OS basic internet and webbased applications)
Language proficiency (English) Good/ Excellent
Should possess good analytical skills communication and negotiation skills.
Excellent knowledge of Excel Word Power point & Minitab.
Certified Blackbelt Project management and design thinking practitioner
P&C Insurance experience
Well versed with contact center digital platforms across tools technologies automation analytics etc.
Experience in driving Contact Center Transformation using digital technologies
Experience in managing design thinking workshops to reimagine customer journeys future operating model best inclass practices
Action and results oriented selfdriven person with high energy level analytical and structured quality focused and adaptable
Flexible and capable of domestic and international travel
Additional Information :
US NIGHT SHIFT HOURS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
