Customer Service Agent - Dutch speaker
Customer Service Agent - Dutch speaker
Posted on :
24-12-2024
Employer Active
1 Vacancy
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Job Description
- Act as a single point of entry for all cases (both emails and calls) in Dutch& English related to: Credit and Underwriting activities include customer service support for providing credit line amounts requests for increase and status
- Conducting effective communication with customers by income/outcome bound and emails
- Manage customer inquiries Identifying customer needs proposing solutions and alternative activities
- Advising clients on products and services
- Collaborate with other departments and teams to provide the best and fastest customer support
- Caring for high service and positive customer relationships
- Receiving updating and/or logging all requests
- Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
- Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual
- Working hours: 8am4:00pm
Qualifications :
- Advanced Dutch knowledge (min.B2 level) to communicate with customers
- Very good English knowledge (min. B2) to communicate inside the organisation
- Excellent verbal & written communication skills
- Proficient computer skills Good knowledge of MS Office
- Customer orientation and ability to build professional relationships
- Team player with strong organizational skills
Optional
- Experience in Customer Service
Additional Information :
What we offer
- Everyday contact with multinational environment
- Employment contract
- Monthly performance bonus
- Benefits (you can choose from a variety of options: MultiSport card private medical care petrol vouchers cinema tickets vouchers to different shops etc.)
- Wide range of development and training opportunities
- Employee Assistance Programme
- Empowering CSR initiatives
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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