Customer Service Representative
Customer Service Representative
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Job Description
SUMMARY OF ESSENTIAL FUNCTIONS:
- To assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals.
SPECI FIC DUTIES ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Interacts with customers via telephone fax and email and outside sales representatives to provide recommendations on product applications price quotations (after researching) resolve complaints problems and handle emergency calls.
- Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.
- Coordinates with the Engineering Purchasing Assembly Manufacturing and Invoicing departments to discuss customer orders and requirements.
- Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.
- Identifies returned materials and assists walkin customers as required.
- Maintains reference files of procedures products lists special pricing quotes and other relevant data.
- Performs other duties as required.
Qualifications :
Education/Training: Mechanical Technologist/Technician College Diploma preferred Experience: 2 years of customer service related experience in a manufacturing setting
Knowledge/Skills:
- Ability to read detailed drawings and utilize measuring instruments
- Must have effective written and verbal communication skills
- Computer skills including Microsoft Office
Additional Information :
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
