Mgr III In-House Service
Mgr III In-House Service
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Salary Not Disclosed
1 Vacancy
Job Description
Lead and mentor a team of inhouse service professionals fostering a culture of continuous improvement and customercentricity
Develop and implement strategic plans to enhance service quality efficiency and customer satisfaction
Oversee daily operations of the inhouse service department ensuring smooth workflow and timely resolution of issues
Collaborate with crossfunctional teams to identify and address service gaps and opportunities for improvement
Establish and monitor key performance indicators (KPIs) for service quality and team performance
Manage departmental budget resource allocation and costoptimization initiatives
Drive innovation in service delivery methods and technologies to stay ahead of evolving organizational needs
Cultivate strong relationships with internal stakeholders to understand and anticipate their service requirements
Ensure compliance with company policies industry standards and relevant regulations
Salary Range: $115000 $130000 USD
Qualifications :
Bachelors degree in Business Administration Service Management or a related field; MBA or relevant advanced degree preferred
Minimum of 7 years of experience in service management with at least 3 years in a leadership role
Proven track record in managing and improving inhouse service operations
Strong leadership skills with the ability to motivate and develop highperforming teams
Excellent strategic planning and execution capabilities
Indepth knowledge of customer experience management and service quality standards
Proficiency in performance management and continuous improvement methodologies
Strong analytical and problemsolving skills with the ability to make datadriven decisions
Outstanding communication and interpersonal skills with the ability to interact effectively at all levels of the organization
Experience in budget management and resource optimization
Familiarity with service management software and technologies
Adaptability and resilience in a fastpaced dynamic environment
Additional Information :
All your information will be kept confidential according to EEO guidelines.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
