CUSTOMER CARE AGENT FOR CONNECTED DRIVE
CUSTOMER CARE AGENT FOR CONNECTED DRIVE
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
General Job Responsibilities
Provide excellent customer service over the phone to vehicle owners according to customer package.
Assist customers with account and subscription related inquiries; refunds enrollments changes account updates credentials etc.
Provide support over the phone to the Police when a vehicle is reported stolen following the stablished protocols.
Provide support to clients in topics related to: Connected Drive such as remote unlock purchase of apps for the vehicle set up and connect the mobile phone to the car app set up the customer account.
Exhibit high level of professionalism in interactions with colleagues Team Leads Operations Managers etc.
Perform other functions related to the position.
Qualifications :
Requirements & Skills:
Minimum of High School Diploma.
2 years of experience working in a call center environment.
Excellent communication skills both verbal and written.
Proficient in Microsoft Office and webbased applications.
Customer service oriented.
Strong interpersonal skills.
Teamwork oriented.
Multitask.
Demonstrate situation specific empathy.
Strong organizational skills and attention to detail.
Ability to work in a fastpaced environment with daily work processing deadlines.
Ability to work effectively without supervision.
Strong in leadership empathy communication and team orientation.
English C1
Additional Information :
Bosch Service Solutions Costa Rica (@boschcostarica) Instagram photos and videos
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
