Automotive Service General Manager

Job Description

About the Role:  

The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians Technicians Guest Care Specialists and Assistant Store Manager. Reporting to the District Manager the Store Manager is responsible for providing the daytoday leadership to the store and teammates including selecting coaching and developing store teammates. This position supports Monros vision to be Americas leading auto and service tire service centers trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests. 

Responsibilities:  

• Develop sales and technical teammates to produce a consistent 5star Guest experience. 
• Ensure sales goals are achieved by assisting in the development and implementation of sales plans thorough knowledge of services and products and the automotive industry.  
• Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.   
• Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.  
• Provide direction and oversight to other technicians and assist where needed with services/repairs. 
• Ensure the store is effectively staffed by managing the recruiting hiring training scheduling evaluating performance management and development of teammates.  
• Ensure expense control through the management of payroll telephone usage store maintenance and repairs supplies utilities and other controllable expenses. 
• Responsible for inventory management to include pulling tires and parts unloading and stocking inventory. 

• Audit courtesy inspections performed by teammates.
• Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition. 
• Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.  
• Achieve Monros sales goals by properly informing and recommending tire and service products and sales promotions. 
• Attend to all guest needs in areas of sales service complaints and adjustments. 
• Build guest relationships to maximize customer satisfaction loyalty and retention. 
• Assist teammates in conveying repair and service needs to guests. 
• Understand and adhere to company policies and procedures Governmental standards including environmental codes and ASNI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
• Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules. 
• Operate utilize and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts welders brake lathes etc. 
• Perform other duties as assigned and required. 

Salary Range: $70 $100k per year Based on experience including bonus potential.  

This role is eligible for additional compensation bonus and incentives. 

Qualifications

Qualifications:  

• Must be a super star with a proven track record of high success in same industry
• High School Diploma or equivalent.  
• Demonstrated leadership experience in a retail/sales environment.  
• Proven ability to manage drive and deliver financial results while controlling costs.   

• Ability to influence and motivate a team to achieve set goals and objectives.  
• Ability to problem solve manage inventory merchandising and customer service.  
• Communications skills to effectively communicate with teammates and guests. 
• Complete all Monro required training with the guidelines and timing provided. 
  • Must possess a current valid drivers license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customers vehicles to conduct test drives.
  • Must pass a criminal background check.

Profile Summary:  

• Guest and team focused mindset with extensive experience in customerfacing customercentric environments 
• Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.  
• Business mentality with the drive to exceed established goals.  
• Possess basic math skills to calculate figures and amounts such as discounts interest and percentages. 
• Proactive with demonstrated proficiency in multitasking within a fastpaced environment. 
• Ability to take initiative in identifying problems collecting data and establishing facts to produce practical decisions and solutions. 
• Ability to effectively mentor coach and develop teammates. 
• Ability to problem solve and resolve customer complaints. 

Work Environment & Physical Requirements:  

This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level adverse weather conditions chemicals odors dirt and dust. Store Managers must be able to complete the following but not limited to: 

• Ability to work flexible hours days evenings weekends and holidays. 
• Must be able to lift carry and stock merchandise and supplies up to 50 lbs. without assistance. 
• Frequent standing and walking for long periods of time. 
• Frequent reaching overhead and below the knees including squatting bending stooping kneeling twisting. 

Additional Information

Benefits  

• Performance based incentives 
• Paid vacation and holidays 
• Reimbursement for ASE Certifications 
• Reimbursement for State Inspection Licenses where applicable 
• 401keligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare Vision and Dental 
• Employee Access Perks
• Career Advancement Opportunities

This summary is not an allinclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbents supervisor at any time based upon the Companys needs.

Monro conducts criminal background checks for those positions with security and/or financial responsibilities.  All background checks are conducted in accordance with applicable federal state and local law including but not limited to the Fair Credit Reporting Act.  No applicant will be automatically disqualified because of a criminal record.  Rather the Company will consider the nature of the crime(s) when it occurred the applicants explanation and the relationship to the position sought in making its determination.   

Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age color national origin citizenship status physical or mental disability race religion gender sex sexual orientation gender identity and/or expression genetic information veteran status or any other characteristic protected by federal state or local law.

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Growth Opportunity:

At Monro were committed to helping our teammates grow their career through the combination of coursework demonstrating leadership skills and open opportunities. Our teammates receive onthejob training company sponsored certifications as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

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