Key Account Manager

The Key Account Manager (KAM) is responsible for managing and developing set of keyaccount customers on national level. Theyre responsible for achieving sales targets in the given customers.

Key Responsibilities:

1. AOP & Customer Business Plan
   1. Develop and implement strategic account plans for key customers. This includes setting sales targets identifying growth opportunities and outlining strategies to achieve.
   2. Develop assigned customers AOP building block in line with MT yearly business objective & strategy
   3. Develop Annual Customer Business Planning base on the defined Customers Segmentation & Strategy with supported by shopper insights sales trend consumer and market trend analysis.  Develop & ensure execution of Customer strategy with key action plan & activity.
   4. Lead Trading Term Negotiation with key customers including pricing ullage terms of trade promotions and other contractual matters to ensure customer profitability.
2. Promotion Planning & Execution
   1. Develop customer promotion strategies with the N6 planning. Work with Shopper Marketing team to implement national or tactical promotion. 
   2. Prepare prepromotion approval (PPF) and post promotion evaluation.
   3. Provide Demand Forecast N3 by Customers by SKU level base on promotion plan/activities
   4. Develop Execution Plan for Sales Excellence Programs (Perfect Store MSL OSA) by account basis
   5. NPD/relaunches listing price increase execution.
   6. Communicate to customer on promotion planned to get alignment/agreement to proceed with the execution.
   7. TRE Management Track & manage TRE within allocated budget Optimize spending
   8. Review TRE reports (with CSM) monthly
   9. Ensure claim submission on time (as per compliance)
   10. Manage claim dispute
   11. Manage to minimize Market return
   12. Manage key account executive from capability building issue resolution to daytoday operation to ensure speedy and excellent execution in stores.
3. Business Review & Market Visit
   1. Lead the Business Review & N6 customer plan sharing (monthly/quarterly) & T2T meeting (yearly) for key IKA Customers.
   2. Trade visit to check & audit in store execution at the outlets level
   3. Monthly visit to Customers in HQ level.  Act as the voice of the customer within the organization build and maintain strong longterm relationships with key customer. Understand their business needs and objectives and market landscape. (Customer profiling)
4. Administrative
   1. Responsible for key account receivables. Monitor Account Receivable aging and coordinate with credit control and Accounts Receivable team.
   2. Collaborate with various internal departments such as sales operation marketing shopper marketing supply chain customer service team to ensure seamless service delivery and customer satisfaction.

      The Key Account Manager (KAM) is responsible for managing and developing set of keyaccount customers on national level. Theyre responsible for achieving sales targets in the given customers.

      Key Responsibilities:

   3. AOP & Customer Business Plan
      1. Develop and implement strategic account plans for key customers. This includes setting sales targets identifying growth opportunities and outlining strategies to achieve.
      2. Develop assigned customers AOP building block in line with MT yearly business objective & strategy
      3. Develop Annual Customer Business Planning base on the defined Customers Segmentation & Strategy with supported by shopper insights sales trend consumer and market trend analysis.  Develop & ensure execution of Customer strategy with key action plan & activity.
      4. Lead Trading Term Negotiation with key customers including pricing ullage terms of trade promotions and other contractual matters to ensure customer profitability.
   4. Promotion Planning & Execution
      1. Develop customer promotion strategies with the N6 planning. Work with Shopper Marketing team to implement national or tactical promotion. 
      2. Prepare prepromotion approval (PPF) and post promotion evaluation.
      3. Provide Demand Forecast N3 by Customers by SKU level base on promotion plan/activities
      4. Develop Execution Plan for Sales Excellence Programs (Perfect Store MSL OSA) by account basis
      5. NPD/relaunches listing price increase execution.
      6. Communicate to customer on promotion planned to get alignment/agreement to proceed with the execution.
      7. TRE Management Track & manage TRE within allocated budget Optimize spending
      8. Review TRE reports (with CSM) monthly
      9. Ensure claim submission on time (as per compliance)
      10. Manage claim dispute
      11. Manage to minimize Market return
      12. Manage key account executive from capability building issue resolution to daytoday operation to ensure speedy and excellent execution in stores.
   5. Business Review & Market Visit
      1. Lead the Business Review & N6 customer plan sharing (monthly/quarterly) & T2T meeting (yearly) for key IKA Customers.
      2. Trade visit to check & audit in store execution at the outlets level
      3. Monthly visit to Customers in HQ level.  Act as the voice of the customer within the organization build and maintain strong longterm relationships with key customer. Understand their business needs and objectives and market landscape. (Customer profiling)
   6. Administrative
      1. Responsible for key account receivables. Monitor Account Receivable aging and coordinate with credit control and Accounts Receivable team.
      2. Collaborate with various internal departments such as sales operation marketing shopper marketing supply chain customer service team to ensure seamless service delivery and customer satisfaction.

Qualifications :

• Minimum 5 years of experience in Sales Department/Modern Trade;
• Market research reports understanding (Nielsen; TNS);
• FMCG dynamics knowledge;
• Good knowledge of MS office;
• Good knowledge of English. 

Additional Information :

Whats it like to work at JACOBS DOUWE EGBERTS

At JDE we are convinced that to grow our company we need to grow our people through learning coaching and experiences. We want you to be the best that you can be and encourage you to take ownership for your career.

Other benefits you might be interested:

Medical
Handphone and Transportation
Outstanding Career Development Opportunities
The best coffee and tea served all day in our office Can you imagine that
Are you ready to make that career shift & grow a great portfolio with us 
Click the Im Interested button and we will get in touch with you soon.

Thank you for your interest in JDE please note we will only reach out to successful candidates.

Remote Work :

No

Employment Type :

Fulltime