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You will be updated with latest job alerts via emailLes candidats doivent actuellement tre situs dans la rgion du Grand Montral et tre en mesure dassister des runions en personne sur une base rgulire selon les besoins.
Expert.e expriment.e en gestion de comptes dont lobjectif principal est de satisfaire les clients par le biais dun partenariat proactif avec les contacts cls des clients et les parties prenantes internes. Centr.e sur les priorits et les besoins des clients vous encouragez lutilisation de nos outils et de nos services en troite collaboration avec les responsables de lanalyse et des oprations. En accord avec le modle de service vous supervisez la relation avec le client et la gestion des remontes de ce dernier.
Responsabilits
tre en charge de la gestion des relations avec les clients et trouver les moyens damliorer lexprience client dans son ensemble.
Planification conjointe des activits rechercher et comprendre les besoins commerciaux du client afin de faonner et dexcuter le plan de service global.
Responsable de la satisfaction des clients (avec les partenaires internes) de la conception des services et de la charte avec des points de contact de gouvernance rguliers attestant de la valeur et du retour sur investissement pour les clients.
valuer les opportunits dadoption et dutilisation des technologies NIQ.
Participer des ateliers stratgiques et de leadership clair ainsi qu des dmonstrations Discover.
Prendre linitiative dliminer les aspects bloquants lorsquils se prsentent en tant que contact principal avec le client tre un point de contact unique pour les suivis.
Travailler en partenariat avec les responsables de CS Insights pour amliorer lexprience analytique des clients.
En collaboration avec lAccount Development (AD) et les Experts de service NIQ vous assurez la satisfaction du client chaque occasion.
Gnration de leads :Identifier les pistes de revenus de manire indpendante et sapproprier le partenariat avec lAD pour les convertir en opportunits de revenus.
Montrer lexemple guider et encadrer les membres juniors.
Qualifications
Une matrise est un plus.
Exprience pralable avec les solutions NielsenIQ (ou similaires) de prfrence dans le domaine de lanalyse ou de la gestion de compte.
Vous tes parfaitement bilingue tant loral qu lcrit.
Curieux.se et proactif.ve vous aimez tablir des relations avec les clients et vous vous souciez de leur satisfaction.
Sens aigu de lorganisation esprit danalyse et excellentes comptences numriques
Connaissance de Microsoft Excel et PowerPoint
Matrise de lextraction de lanalyse et de lintgration de toutes les sources de donnes NIQ pertinentes pour le.s client.s cestdire RMS Homescan Omni Spectra etc.
Comptence dans lutilisation de Discover et dans laide la diminution/limination des proccupations et des bloquants des clients afin den stimuler lutilisation.
Capacit travailler avec les outils et services NIQ et les apprendre.
Candidates must currently be located in the Greater Montreal Area and be able to attend inperson meetings on a regular basis as required.
Experienced account management expert with the main goal to delight clients through proactive partnership with key client contacts and internal stakeholders. Centered on clients priorities and needs drive usage of our tools and services partnering closely with Insights and Operational leadership. Aligned with the Service Model oversee the client relationship and management of client escalations.
Responsibilities
Nurture daytoday partnership with a holistic view of servicing & relationship management. Find path to delight client experience overall.
Joint Business Planning seek out and understand client business needs to shape and execute the overall service plan.
Accountable for client satisfaction (with internal partners) service design and charter with regular governance touchpoints attesting value & ROI for clients.
Evaluate NIQ tech adoption & usage opportunities.
Partner on thought leadership and strategic workshops as well as some Discover demonstrations.
Take initiative to remove roadblocks when theyarise as main client contact single point of contact for escalations.
Partner with CS Insights leads to delight customer analytical experience.
Working with Account Development and NIQ Service Experts drive customer satisfaction through every opportunity.
Lead generation:Identifyrevenue leads in an independent way and takeownershipin partnering with AD to convert these intorevenue opportunities.
Lead by example guide and coach juniormembers.
Qualifications
Masters degree is a plus
Prior experience withNielsenIQ(or similar) solutionspreferred in analytical or account management
Fluent bilingual verbal and written skills
Curious and proactive person who likes building relationships with outstanding focus on client satisfaction
Strong organisational analytical mind and excellent numerical skills
Knowledge of Microsoft Excel PowerPoint
Proficiency in pulling analyzing and incorporating all NIQ data sources that are relevant to the client(s) i.e. RMS Homescan Omni Spectra etc.
Proficiency in utilizing Discover and helping diminish/eliminate client concerns & roadblocks in order to drive usage.
Ability in working with / learning NIQ tools and services.
Additional Information :
Our Benefits
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit NIQ.com
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
Full-time