Lobby Ambassador
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Job Description
Consistently offer professional friendly and engaging service
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Engage in conversation with first time visitors showing them the lobby and offering directions as required
Assist guests regarding hotel facilities and promotions in an informative and helpful way
To follow department policies procedures and service standards
Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees.
To follow all safety policies
Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation.
Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
Follows all policies and procedures ascertained by the hotel
Qualifications :
Previous guest service experience required
Must possess a professional presentation
Must possess outstanding guest services skills and sophisticated verbal communication skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs remaining calm and courteous at all times
Additional Information :
Your team and working environment:
In 12 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
