Spa Receptionist

Roles and responsibilities

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards

Desired candidate profile

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.
Excellent communication and interpersonal skills.
Strong organizational skills and the ability to manage multiple tasks.
Basic knowledge of spa services, treatments, and wellness products.
Familiarity with booking systems and spa management software.
Ability to handle guest complaints and resolve issues diplomatically.
Professional appearance and demeanor.
Ability to work in a fast-paced environment with attention to detail.
Performance Metrics:
Guest satisfaction and feedback on the quality of customer service.
Efficiency in handling bookings, appointments, and guest requests.
Accuracy in processing payments and managing transactions.
Cleanliness and organization of the reception area.
Sales of spa treatments, packages, and products.
Adherence to health and safety protocols.