Spa Therapist

Roles and responsibilities

Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others.

Desired candidate profile

Education: Technical, Trade, or Vocational School Degree.

Related Work Experience: At least 1 year of related work experience.

REQUIRED QUALIFICATIONS

License or Certification: State or Regional Massage License
Knowledge of various massage techniques, skin care treatments, and body therapies.
Strong understanding of anatomy, physiology, and contraindications.
Excellent customer service and communication skills.
Ability to assess client needs and recommend appropriate treatments.
Good physical stamina and manual dexterity for long hours of hands-on therapy.
Ability to work in a calm, focused, and professional manner under pressure.
Performance Metrics:
Client satisfaction and feedback regarding the quality of treatments.
Efficiency and consistency in providing treatments on time.
Professionalism and guest interactions (e.g., attentiveness, communication).
Sales of products and treatments.
Adherence to hygiene and safety protocols.
Contribution to team efforts and collaboration.