Rooms Controller Front Office Supervisor
Posted on :
23-12-2024
Employer Active
1 Vacancy
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Job Description
What you will be doing:
- Utilize your indepth knowledge of the local area and surrounding facilities to enhance guest experiences and provide accurate information.
- Foster a culture of quality awareness within the Front Office team ensuring high standards are promoted and maintained.
- Respond proactively to changes in the Front Office function adapting to industry trends company initiatives and hotelspecific needs.
- Manage and coordinate rooms not ready situations with the Front Office team effectively during peak occupancy periods.
- Keep all departments informed about room statuses ensure reservations are in system
- Assist as a hotel phone operator delivering exceptional service to callers and addressing their inquiries.
- Ensure the smooth operation of the housekeeping department
- Prepare and ensure timely delivery of daily reports to other departments executive office
- Tracking the daily cleaning and maintenance process system and distributing the job assignments as they come in
- Maintain lost and found log tag and store items
- Communicate with guests inquiring about lost and found items and shipments
- Maintain the communication between front desk housekeeping and maintenance
- Ensure that all assigned guest calls or special requests are recorded and completed within 15 minutes
- Support and improve housekeeping and maintenance services that effectively address problems affecting both guests and associates
Qualifications :
Your experience and skills include:
- A minimum of 2 years Front Office experience in luxury hospitality
- Excellent interpersonal and communication skills (Fluent in English and other languages is an asset)
- Highly organized and resultsorientated
- Ability to prioritize work in an environment with multiple interests
- Ability to work effectively and efficiently in highpressure circumstances
- Competency using a variety of computer software
- Experience with Opera property management system and Windows applications
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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