E-commerce Process Supervisor
E-commerce Process Supervisor
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Job Description
Job Title: eCommerce Process Supervisor
Location: Lahore
Job Timings: 6 pm 2 am (MonFri)
Salary: 50K 60K
Why Join Us
22 Annual Paid Leaves
YearEnd Bonus: Receive an annual bonus equal to one months salary after completing one year.
PerformanceBased Bonuses: Additional rewards based on individual and campaign success.
Observed National Holidays: All national holidays in Pakistan including Eid and Muharram are observed.
CompanySponsored Excursions: Enjoy team trips and outings organized by Full Circle.
Annual/Biannual Increments: Regular reviews to reward performance and growth.
Work with TopTier Brands: Gain valuable experience managing campaigns for leading 78 figure US brands.
About Us
Full Circle Agency is a fastgrowing eCommerce agency specializing in Amazon services for international clients. Our team of 60 experts across 13 countries partners with toptier brands providing comprehensive support to ensure client success. With a focus on growth innovation and efficiency we are dedicated to maintaining high standards through integrity transparency and continuous improvement.
About the Role
We are looking for a proactive eCommerce Process Supervisor to oversee and monitor our internal workflows and client communication standards. This midlevel role will ensure our established processes are followed clients receive timely responses and any operational gaps are addressed. The Process Supervisor will work within established workflows and report any identified loopholes or inefficiencies to the respective department leads contributing to the agencys operational success.
Key Responsibilities
Task Monitoring: Track and verify the timely completion of tasks across various teams to maintain consistent productivity.
Client Communication Oversight: Ensure clients receive prompt and professional responses aligning with agency communication standards.
Process Adherence: Supervise and ensure compliance with established workflows and protocols across the team.
Quality Control: Conduct regular checks on process adherence and task execution to identify any potential issues or bottlenecks.
Proactive Issue Identification: Identify workflow disruptions or inefficiencies and report these findings to department leads to address any operational gaps.
Requirements
- Experience Level:
Prior experience in eCommerce processes is required.
Previous experience in process management or operations is highly preferred.
- Certifications:
Lean Six Sigma certification is required to ensure a strong understanding of process improvement methodologies.
- Skills:
DetailOriented and Proactive: Ability to monitor tasks identify potential issues and report actionable insights.
Strong Communication Skills: Excellent written and verbal English proficiency for clear internal and client communications.
TechSavvy: Comfortable with task management tools (e.g. Airtable ClickUp Asana) and adaptable to new technology platforms.
Position Requirements
This role is officebased in Lahore.
Candidates must have their own laptop or work machine.
Work hours are from 6 PM to 2 AM (Pakistani Time).
How to Apply
Click APPLY and complete the required information. The selection process includes approximately two rounds of interviews. We look forward to hearing from you soon!
Employment Type
Full Time
