German Customer Success Specialist in Sofia
German Customer Success Specialist in Sofia
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Job Description
Ready to advance your career
Become a Customer Success Specialist and join a team that values creativity approachability and the ability to thrive in a dynamic fastpaced setting. This role could be your perfect match!
Role Overview:
As a Customer Support Advisor youll represent our brand engaging with customers through digital platforms. Your duties will include providing product information resolving account or delivery issues and keeping accurate records of interactions.
Key Responsibilities:
- Respond promptly to customer inquiries via email and chat
- Resolve issues effectively to ensure high customer satisfaction
- Maintain detailed and accurate records of all interactions
- Monitor and log recurring issues for process improvements
- Deliver outstanding customer experiences in every interaction
- Provide expert advice to help customers optimize product use
- Identify trends in customer concerns and propose rootcause solutions
- Regularly review service quality and performance metrics
Qualifications:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU citizenship or a Bulgarian residency card
- 01 year experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: Your expertise is recognized and rewarded
- Life Milestone Bonuses: Celebrate major achievements like graduations or weddings with special bonuses
- Internet Allowance: We cover your internet expenses to ensure a smooth and reliable work experience
- Transportation Allowance: We cover commuting costs to make your work journey more convenient.
- Health & Life Insurance: Comprehensive plans to support your wellbeing
- Onsite Work: Collaborate and thrive in an inoffice environment
Excited to grow your career Apply now and take the first step in this exciting journey!
Employment Type
Full Time
