Program Manager

• Leader of the Customer Focus Team (CFT). Prioritize and monitors all CFT activities.
• Acts as primary daytoday customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.

• Executes to NPI standard process
• Understands and monitors S&OP
• Identifies and secures skills needed for effective transitions
• Sets appropriate expectations with customers
• Manages pricing and ECO prioritization during the process
• Understands and maintains customer product knowledge and roadmap
• Gains understanding of customer market and competition
• Establishes and monitors KPI s related to E&O PPV and inventory turns
• Manages recurring pricing activities. Uses contract pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.
• Monitors and investigates technical scheduling financial and quality metrics which deviate from established requirements; determines cause and takes corrective action.
• Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR)
• Ensures appropriate attendees are well prepared for meeting understanding data and issues
• Sets meeting objectives develops agendas and tools to accomplish objective
• Prepares internal teams for meeting
• Aligns topics and presentations with customer prior to meeting
• Provides timely notification to GMs and global program managers of critical problems encountered action taken and anticipated effect on project objectives.
• Accountable for driving objectives related to continuous improvements
• Accountable to ensure the build and delivery schedules by working with the customer internal supply chain and operations.
• Works with SCA to ensure resolution of excess and obsolete inventory issues.
• Ensures the recovery for costs related to ECO activity NonRecurring Expenses (NRE) and other miscellaneous.
• Meets and manages customer demand in accordance with contract site inventory objectives equipment and personnel capacity
• Ensures customer demand (PO and Forecast) is managed and well understood by CFT members
• Communicates updated data to close gap between customer request and commitment (manage expectations)
• Tracks trends and reports OnTime Delivery to customer request
• Monitors customer revenue plan through demand outlook

• Flexibility allowances and manages requests for pullins and pushouts or cancellations
• Payment terms and invoicing
• Any potential penalties from customer
• Cost reduction obligations/targets and communicates to organization
• Excess and obsolete terms recovery and escalation path as required
• Warranty terms recall and epidemic failure qualifiers
• Ensures execution to contract terms and conditions to meet our obligations.
• Communicates contract requirements internally.
• Conducts monthly Program Reviews utilizing our standard process.
• Executes customer quotation requests
• Assesses risk utilizing and the Risk/Liability Tool
• Ensures accuracy of quotations to protect gross margin
• Validates the establishment of quotes to actuals costs comparisons
• Coordinates with procurement organization to develop supply chain strategy which aligns with customer contract and site goals
• Identifies risk of inventory exposure coordinates reserve with site controller
• Manages inventory days of sales
• Establish standard cost for parts based on customer s influence material labor standard changes or inventory days
• Ensures Positive Price Variances alignment to site goals at the point of sale
• Reviews Supply Chain data related to component leadtime MOQ and impacts to total inventory exposure
• Responsible to determine if customer will be responsible for negative PPV and or associated procurement costs and if so collect money from customer
• Develops an understanding of DFx philosophy including Design for manufacturing Design for Test and Design for BOM or Cost and promotes with the customer and coordinates with the appropriate function.
• Accountable for and ensures receipt and distribution of customer documentation packages.
• Coordinates collection and distribution of customer quality data.
• Ensures ECO process and impacts are captured and reported to customer.
• Monitors customer DPPM DPU or DPMO with customer focus team to ensure quality measurements are within contract and customer required limits
• Monitors customer escapes events and lead customer focus team to root cause and corrective action driving closer of issues
• Monitors customer COPQ and works with CFT to reduce
• Participates in MRB activities to drive rapid resolution of issues
• Embraces change and adapts quickly to a new way of working.
• Actively uses analytical skills to solve problems by gathering data analyzing it and drawing concise solutions.
• Actively uses applies and promotes problem solving tools (root cause 8D 5 Whys 6Ms etc.) in daily activities to recognize and define problems analyze data develop and implement solutions and evaluate outcome.
• Possess sound negotiating ability. Effectively explores alternatives and positions to reach mutually beneficial sales agreements that gain customers acceptance and commitment.
• Effectively explores alternatives to reach mutually beneficial agreements that gain customers acceptance and commitment.
• Exhibits solid understanding of the concepts and how to positively impact OI and RONA levers.
• Where applicable recruits interviews and hires team members. Continuously assesses individual and team strengths and development needs. Coaches and mentor subordinates.
• Creates and manages succession plans.
• Establishes clear measurable goals and objectives by which to assess individual and team results (i.e. metrics results against project timelines training documentation knowledge of roles and responsibilities personal development goals).
• Drives individuals and teams to continuously improve in key metrics and the achievement of organizational goals.
• Ensures that the responsibilities authorities and accountability of all direct subordinates are defined and understood.
• Drives a lean culture.
• Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks elimination of nonvalueadded processes or complete reengineering of processes and systems).

• Excellent written and verbal communication skills
• Effective interpersonal skills
• Effective multitasking skills and the ability to take on additional responsibilities as required
• Effective organization and prioritization skills
• Demonstrate high attention to detail
• Ability to work with diverse groups
• Demonstrates discretion confidentiality independent judgment and professionalism.
• Ability to work with minimal supervision and guidance exercising discretion and independent judgment.
• Understanding of and ability to use continuous improvement tools.
• Strong customer service and client focus
• Working knowledge of productivity tools including Microsoft Office products and Teams conferencing software.
• Demonstrated leadership and people management skills including ability to effectively coach and mentor employees at all levels.
• Enthusiastic and motivational communicator with multicultural experience.
• Demonstrates effective customer interface skills.
• Excellent interpersonal skills with the ability to interact and influence individuals internally and externally across all levels functions and geographies.
• Use of discretion with the ability to gain trust of business leaders and others to discuss and respond to sensitive and business critical issues.
• Effective negotiation and problemsolving skills.
• Effective analytical planning and organizational skills.
• Collaborate and influence cross functional peer leaders in order to obtain support for process improvements
• Solid financial understanding risk analysis ability relationship building and project management.

• 4year degree in engineering discipline or business
• Ability to work collaboratively with suppliers customers and internally
• Proven ability to take on project leadership/ownership and complete projects in a timely manner
• Ability to support a global business operation as required
• Demonstrates discretion confidentiality independent judgment and professionalism
• Excellent written and verbal communication as well as presentation skills
• Manage understand and present data for monthly program reviews
• Understanding of and ability to use continuous improvement tools
• Ability to drive solutions to complex planning issues with limited supervision
• Demonstrate teamwork and the ability to operate on diverse project teams with minimal direction
• Solid financial understanding risk analysis ability relationship building and project management
• Available for travel up to 25% of the time including day overnight and internationally as required

• 4year degree in engineering discipline or business.
• Experience within an electronics manufacturing service (EMS) or contract manufacturer (CM).
• Experience in productivity tools including Microsoft Office products and Teams conferencing software.
• Experience in supporting a global business operation.

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