Technical Support with German in Lisbon
Technical Support with German in Lisbon
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Job Description
- Identify analyze and resolve technical issues in collaboration with internal teams escalating when necessary.
- Maintain clear and regular communication with customers and stakeholders keeping them informed on the status of issues and solutions.
- Work closely with partners to ensure a worldclass support experience driving proactive problem resolution and customer satisfaction.
- Contribute to feedback channels to improve support processes and enhance the overall customer experience.
- Fluency in German and English (both written and verbal) is required.
- Excellent interpersonal skills with a customerfocused approach.
- Professionalism and the ability to handle inquiries with empathy and efficiency.
- Experience in a technical support role ideally in security or systems administration.
- Strong problemsolving and analytical abilities with the capability to troubleshoot technical issues effectively.
- Opportunities for career advancement in an international and multicultural environment.
- Comprehensive health insurance coverage from your first day.
- Extensive training and ongoing support from dedicated coaches to foster your personal and professional growth.
- A clear growth path within the organization supported by a highly collaborative and dynamic team.
german,customer service,analytical skills,fluency in english,customer,technical support,english,customer-focused approach,fluency in german,technical support experience,communication,problem-solving,interpersonal skills,analytical abilities
Employment Type
Full Time
Company Industry
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
