Overview
The ServiceNow IT Asset Management (ITAM) Configuration Management Database (CMDB) Developer plays a crucial role in ensuring the proper management and visibility of IT assets within the organization. This role involves designing implementing and maintaining the CMDB framework enabling optimized tracking and management of IT assets through their lifecycle. The ITAM CMDB Developer will work closely with crossfunctional teams understand business requirements and translate them into effective solutions within the ServiceNow platform. The position is vital as it not only aids in compliance and risk management but also enhances decisionmaking thus contributing to the organizations overall efficiency and productivity. The successful candidate will leverage their technical skills and knowledge of ITAM best practices to drive improvements and ensure alignment with industry standards. Ultimately this position supports the strategic objectives of minimizing costs and improving service delivery.
Key Responsibilities
- Design and develop CMDB architecture within ServiceNow.
- Implement IT Asset Management processes and workflows.
- Manage lifecycle of IT assets from acquisition to retirement.
- Ensure data integrity and accuracy within the CMDB.
- Collaborate with stakeholders to gather and analyze requirements.
- Integrate CMDB with other ITSM modules in ServiceNow.
- Develop and automate data imports and exports.
- Perform regular audits of the CMDB data.
- Optimize CMDB functionality to improve reporting capabilities.
- Provide training and support to users on CMDB processes.
- Monitor and resolve incidents related to CMDB and asset management.
- Maintain documentation for processes and best practices.
- Conduct impact analysis for changes in the IT environment.
- Participate in service improvement initiatives.
- Stay updated with ServiceNow releases and enhancements.
Required Qualifications
- Bachelors degree in Computer Science Information Technology or related field.
- 48 years of experience in ServiceNow development.
- Proven expertise in IT Asset Management methodologies.
- Strong understanding of CMDB architecture and configuration.
- Experience in scripting with JavaScript and ServiceNow APIs.
- Knowledge of relational databases and data modeling.
- Ability to analyze complex data sets and generate reports.
- Project management skills with experience in Agile methodologies.
- Excellent problemsolving skills and attention to detail.
- Strong communication and interpersonal skills.
- ServiceNow certifications (e.g. Certified Application Developer) are preferred.
- Ability to work collaboratively in a team environment.
- Experience in ITIL framework and processes.
- Familiarity with configuration management processes.
- Strong organizational skills and ability to manage multiple tasks.
- Commitment to continuous learning and professional development.
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